Guest Experience Busser & Server Assistant

Hotel-Genevieve; Louisville (KY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health coverage up to 80%

Dental & Vision coverage

401K plan with match

Group term life insurance

Disability coverage

Earned wage access

PTO plan

7 paid holidays

Employee Assistance Program (EAP)

Sober support network

Recovery-friendly workplace

Exclusive hotel travel discounts

Job summary

Olympia Hospitality in Louisville, KY, is seeking a restaurant support role to assist with expo line, carry-out, and service duties. You will help with stocking, food and beverage knowledge, and guest interactions to ensure smooth operations.

Ideal candidates have customer service experience and a willingness to learn quickly in a busy environment; no formal diploma is required but preferred. This is a team-oriented, values-driven workplace committed to guest satisfaction and growth.

Qualifications

• Prior customer service experience is preferred; high school diploma and/or equivalent work experience preferred, but not required

Responsibilities

• Assist in getting expo line and carry-out supplies ready for service.
• Fill condiment containers, ice, and anything else needed for fast execution of meal running.
• Know menu, menu prices, composition of food and beverage menu items, familiarity with all daily specials and with proper plating procedures.
• Up-sell/suggestively sell food and beverages by describing each item in an appealing way, when necessary.
• Provide courteous guest service and respond to guest requests.
• Be knowledgeable in POS to ring in order, if necessary.
• Confirm the order by repeating back and clarify any doubts, food allergies, or guest concerns before sending the order to the kitchen.
• Close guest checks to the appropriate form of payment and file in a safe place until end of shift.
• Stock supplies daily: include condiments, plates, glassware, silverware, trays, napkins, flowers, printer paper, check presenters, and pens.
• Clean and stock refrigerators with juices, sodas, waters, and milk.

Skills

Customer service

Communication

Attention to detail

Learning ability

Phone skills

Education

High school diploma or equivalent

Job description

Olympia Hospitality in Louisville, KY, is seeking a restaurant support role to assist with expo line, carry-out, and service duties. You will help with stocking, food and beverage knowledge, and guest interactions to ensure smooth operations.

Ideal candidates have customer service experience and a willingness to learn quickly in a busy environment; no formal diploma is required but preferred. This is a team-oriented, values-driven workplace committed to guest satisfaction and growth.