Guest Experience Bellperson

InterContinental Hotels Group; San Diego (CA); On-site; USD 24,151 - 34,396; Full time

Job summary

InterContinental Hotels & Resorts in San Diego is seeking a friendly Guest Services Associate to welcome guests, escort them to rooms, and help with luggage. You will explain room features and services to ensure a smooth arrival.

This role requires a High School diploma and fluent English, with previous guest service experience preferred. You’ll contribute to a memorable stay by knowing the facilities and assisting guests with requests, while upholding the brand’s standards.

Qualifications

• High School diploma or equivalent, plus some guest service experience or hotel experience preferred.
• Must speak fluent English. Other languages preferred.

Responsibilities

• Escorts incoming hotel guests to rooms and assists guests with luggage.
• Inspects guest's room to ensure that it is in order and that supplies are adequate.
• Explains features of room such as operation of radio, television, telephone, in-room movie system, etc.
• Offers information pertaining to available services and facilities of hotel, points of interest and entertainment attractions.
• Delivering clean laundry, guest mail/messages, or sundry items to guest rooms, and responding to other special requests.
• Delivers messages and runs errands.
• Maintains the front porte-cochere by picking up trash.
• Other duties as assigned.
• Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
• Promptly and safely transport luggage to and from guest rooms. May secure, tag and store luggage at guest’s request.
• May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.
• Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company.

Skills

Guest service experience

Fluent English

Communication skills

Education

High School diploma or equivalent

Job description

InterContinental Hotels & Resorts in San Diego is seeking a friendly Guest Services Associate to welcome guests, escort them to rooms, and help with luggage. You will explain room features and services to ensure a smooth arrival.

This role requires a High School diploma and fluent English, with previous guest service experience preferred. You’ll contribute to a memorable stay by knowing the facilities and assisting guests with requests, while upholding the brand’s standards.