Guest Experience Bellperson

Highgate; Greenville (SC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan with employer-m

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program

Job summary

Highgate Hotels in Greenville, SC seeks a Bellperson to assist guests with luggage and provide courteous, efficient service during their stay at our boutique lodge.

You will escort guests, explain hotel services, assist with room changes, and help maintain guest satisfaction while handling luggage and deliveries. Shifts include weekends and holidays; a valid driver’s license is required.

Qualifications

• High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
• Must have a valid driver's license for the applicable state.
• Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and in writing
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to maintain confidentiality of information.

Responsibilities

• Load and unload luggage carts.
• Organize and deliver luggage for tour groups
• Escort guests to rooms and familiarize them with hotel services.
• Inspect guest’s room to ensure it is in order and that supplies are adequate.
• Explain features of the room including operation of electronic devices and entertainment.
• Check/store luggage for arrivals and departures with luggage tags.
• Store, track, and deliver packages as needed.
• Deliver messages to meeting rooms.
• Deliver flowers, laundry, packages and other amenities to guestrooms.
• Assist with room changes.
• Maintain current listing of local and area attractions, special events and activities.
• Maintain list of local transportation guides, churches, sports arenas, etc.
• Assist Houseperson with guest requests.
• Ensure lobby reader board is correct.
• Provide information, maps and directions as required.
• Where applicable answer console to assist front desk agents.
• Show guestrooms and suites as needed and emphasize the hotel’s amenities.
• Perform other duties as requested by management.

Skills

Verbal and written communication

Stand for long shifts

Confidentiality

Physical stamina

Education

High School diploma or equivalent

Job description

Highgate Hotels in Greenville, SC seeks a Bellperson to assist guests with luggage and provide courteous, efficient service during their stay at our boutique lodge.

You will escort guests, explain hotel services, assist with room changes, and help maintain guest satisfaction while handling luggage and deliveries. Shifts include weekends and holidays; a valid driver’s license is required.