Guest Experience Bellperson

Highgate; Fort Worth, Northern (TX, KY); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Highgate Hotels is seeking a Bellperson to assist guests with luggage and provide attentive, courteous service during their stay. You will escort guests to rooms, explain room features, and support front desk operations as needed.

The role requires physical stamina, good communication, and the ability to handle guest requests with discretion and professionalism. This is an on-site, hourly position at our Fort Worth property.

Qualifications

• High School diploma or equivalent required or experience in a hotel or related field preferred.
• Must have a valid driver's license for the applicable state (if applicable).
• Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and in writing.
• Must be able to listen carefully to understand and clarify concerns from employees and guests.
• Must be able to maintain confidentiality of information.

Responsibilities

• Load and unload luggage carts.
• Organize and deliver luggage for tour groups.
• Escort guests to rooms and familiarize them with hotel services.
• Inspect guest's room to ensure it is in order and supplies are adequate.
• Explain features of the room including operation of electronic devices and entertainment.
• Check/store luggage for arrivals and departures with luggage tags.
• Store, track, and deliver packages as needed.
• Deliver messages to meeting rooms.
• Deliver flowers, laundry, packages and other amenities to guestrooms.
• Assist with room changes.
• Maintain current listing of local and area attractions, events and activities.
• Maintain list of local transportation guides, churches, sports arenas, etc.
• Assist Houseperson with guest requests.
• Ensure lobby reader board is correct.
• Provide information, maps and directions as required.
• Answer console to assist front desk agents where applicable.
• Show guestrooms and suites and emphasize hotel amenities.
• Perform other duties as requested by management.

Skills

Communication skills

Physical stamina

Attention to detail

Confidentiality

Education

High School diploma or equivalent

Job description

Highgate Hotels is seeking a Bellperson to assist guests with luggage and provide attentive, courteous service during their stay. You will escort guests to rooms, explain room features, and support front desk operations as needed.

The role requires physical stamina, good communication, and the ability to handle guest requests with discretion and professionalism. This is an on-site, hourly position at our Fort Worth property.