Guest Services Bell Attendant

Kimpton Harper Hotel; Fort Worth (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401k company match

Daily pay

Travel discounts

Transit benefits

Wellness program

Educational development

Referral bonus program

Job summary

Kimpton Harper Hotel in Fort Worth, TX, seeks a Bell Person to greet guests at the entrance and assist with luggage transport and related guest services. You will load and unload carts, tag and store luggage, and escort guests to rooms while providing hotel service overviews.

The role includes making deliveries, assisting with room changes, stocking pantry items, and maintaining attraction guides. Growth paths include Bell Captain and Guest Services leadership opportunities.

Qualifications

• High School diploma preferred.
• Previous customer experience required or equivalent training.

Responsibilities

• Load and unload luggage carts.
• Tag and store luggage.
• Escort guest to hotel rooms.
• Provide an overview of guest room, hotel services and amenities.
• Make deliveries to guest rooms.
• Assist guest with room changes.
• Stock pantry when necessary.
• Maintain list/brochures of local attractions and transportation guides.
• Perform house attendant functions when staff shortages occur.
• Be aware of guest satisfaction scores and work toward increasing satisfaction.
• Follow sustainability guidelines related to EarthView program.
• Practice safe work habits and follow OSHA standards.
• Ensure overall guest satisfaction.

Skills

Customer service

Education

High School diploma

Job description

Kimpton Harper Hotel in Fort Worth, TX, seeks a Bell Person to greet guests at the entrance and assist with luggage transport and related guest services. You will load and unload carts, tag and store luggage, and escort guests to rooms while providing hotel service overviews.

The role includes making deliveries, assisting with room changes, stocking pantry items, and maintaining attraction guides. Growth paths include Bell Captain and Guest Services leadership opportunities.