Guest Experience Bellperson

Highgate Hotels, LP; Philadelphia (Philadelphia County); On-site; USD 21,000 - 30,000; Full time

Job summary

Highgate Hotels, LP is seeking a Bellperson for The Bellevue-Stratford building in Philadelphia. You will assist guests with luggage on arrival and departure and support guests during their stay with attentive, courteous service.

Responsibilities include escorting guests to rooms, explaining room features, handling luggage storage and deliveries, and maintaining knowledge of local attractions and hotel services.

Qualifications

• High School diploma or equivalent required.
• Must have a valid driver's license for the applicable state.
• Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.

Responsibilities

• Load and unload luggage carts.
• Organize and deliver luggage for tour groups
• Escort guests to rooms and familiarize them with hotel services.
• Inspect guest's room to ensure it is in order and that supplies are adequate.
• Explain features of the room including operation of electronic devices and entertainment.
• Check/store luggage for arrivals and departures with luggage tags.
• Store, track, and deliver packages as needed.
• Deliver messages to meeting rooms.
• Deliver flowers, laundry, packages and other amenities to guestrooms.
• Assist with room changes.
• Maintain current listing of local and area attractions, special events and activities.
• Maintain list of local transportation guides, churches, sports arenas, etc.
• Assist Houseperson with guest requests.
• Ensure lobby reader board is correct.
• Provide information, maps and directions as required.
• Where applicable answer console to assist front desk agents.
• Show guestrooms and suites as needed and emphasize the hotel's amenities.
• Perform other duties as requested by management.

Skills

Verbal & written communication

Confidentiality

Stand for long shifts

Physical lifting ability

Education

High School diploma or equivalent

Job description

Highgate Hotels, LP is seeking a Bellperson for The Bellevue-Stratford building in Philadelphia. You will assist guests with luggage on arrival and departure and support guests during their stay with attentive, courteous service.

Responsibilities include escorting guests to rooms, explaining room features, handling luggage storage and deliveries, and maintaining knowledge of local attractions and hotel services.