Guest Experience Bellman: Luggage, Shuttle & Service

remingtonhotelscareers; Anchorage (AK); On-site; USD 32,000 - 42,000; Full time

Job summary

Remington Hotels in Anchorage seeks a friendly Bell Attendant to greet guests, assist with luggage, and drive the hotel shuttle. You will know hotel services and local attractions to help guests navigate the property and nearby sights.

The role requires quick response, strong customer service skills, and willingness to work variable shifts, including nights and weekends. You must be able to lift up to 25 pounds and meet physical requirements.

Qualifications

• Proven experience with strong customer service skills, including ability to handle guest complaints and/or concerns.
• Highwork ethic and self-initiative, ability to work in high pressure situations.
• Maybe required to work varying schedules to include nights, weekends, and holidays.
• Possessa valid state driver's license (or chauffeur's license if required) and safely drive guest vehicles and/or shuttle van. Have proof of safe driving record as indicated by Motor Vehicle Record.
• Someonewho enjoys working as and being part of a team that provides great experiences for our Guests!

Responsibilities

• Greet all guests arriving and departing the hotel, hold the front doors as they enter and exit. Ensure guests feel welcome to the hotel, and provide excellent guest service.
• Carry baggage to the guest's room. Accurately tag and store luggage for guest as needed and maintain accurate records of incoming and outgoing luggage.
• Safely drive the hotel shuttle van.
• Have knowledge of the hotel property, hotel staff and hotel services, with hours of operation. Give clear and accurate directions to hotel facilities and rooms, as well as local area attractions.
• Suggest and "sell" the amenities of the hotel (i.e restaurant, lounge, spa, etc).
• Respond to request for bell services within 2 minutes.

Skills

Customer service

Team player

Communication skills

Problem solving

Self-motivated

Job description

Remington Hotels in Anchorage seeks a friendly Bell Attendant to greet guests, assist with luggage, and drive the hotel shuttle. You will know hotel services and local attractions to help guests navigate the property and nearby sights.

The role requires quick response, strong customer service skills, and willingness to work variable shifts, including nights and weekends. You must be able to lift up to 25 pounds and meet physical requirements.