Bell Attendant -Part-Time

Millennium & Copthorne Hotels plc; Anchorage (AK); On-site; USD 17,000 - 25,000; Part time

Job summary

Millennium & Copthorne Hotels plc is hiring a Bell Attendant (part-time) at The Lakefront Anchorage Hotel. The role focuses on delivering excellent guest service, greeting guests warmly, and assisting with luggage, while maintaining safety and efficiency across hotel operations.

The position emphasizes a friendly, professional demeanor, reliable attendance, and prior guest service experience to handle busy periods and various guest needs in a hotel setting in Anchorage, Alaska.

Qualifications

• High School Diploma required.
• Previous guest service experience is preferred.
• Effective interpersonal communication skills.

Responsibilities

• Duties will include greeting guests and providing exceptional customer service at the desk, assisting with luggage and guiding guests as needed.
• Read luggage tags, attach claim tickets, and ensure proper handling of guest luggage.
• Assist with transporting luggage using bell carts and ensuring safety in public areas and corridors.
• Answer questions and offer assistance with local attractions, hotel services, and shuttle availability.

Skills

Interpersonal communication

Customer service

Patience

Team player

Reliability

Education

High School Diploma

Job description

Bell Attendant-Part-time

The Lakefront, Anchorage hotel (formerly the Millennium Hotel) is recruiting for parttime, Bell Attendant to join our team. At the Lakefront Anchorage Hotel, we strive to deliver a memorable experience for our guests. Situated on the shores of scenic Lake Spenard, one mile from Anchorage International Airport and four miles from downtown Anchorage, the Lakefront Anchorage Hotel is the perfect starting point to explore the many wonders Alaska has to offer. The Lakefront Anchorage Hotel boasts 248 rooms and three outstanding food and beverage outlets.

The role of the Bell Attendant is to provide exceptional customer service to our guests when driving the van or assisting them with their luggage. By greeting customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity and emergencies.

Typical Duties include:

• Duties will include Reports suspicious behavior or hotel patrons to hotel security personnel.


• Retrieves guest’s items from cars, busses, vans and carts. Able to Grasp, lift, carry and/or load luggage and packages 75 lbs. onto a bell cart to transport items throughout hotel to designated room. Navigate bell cart through public areas, guest room corridors and to elevators. Requires physical stamina to stand, lift, carry and walk continuously for duration of shift 8 hours.


• Ensures proper handling of guest luggage such as proper storage and tagging.


• Read and match luggage tags, write claim tickets and detach portion to give to guest.


• Organize and store luggage as necessary in a designated area.


• Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, and hotel shuttle service availability, etc.


• Reviews daily event sheets and notes group and VIP arrivals, meeting schedules and locations.


• Familiarizes self with functions daily at the beginning of each shift.

Other duties of the bell attendant include:

• Clean and polish carts and other equipment used in the department.


• Take and pick up guests from various locations in Anchorage.

The successful applicant will:

• Have patience, tact and diplomacy.


• Work as a productive team member by contributing positive energy.


• Perform the duties of the position in a safe manner.


• Be professional in all interactions with guests and associates and treat all individuals with respect.


• Must be reliable, adaptable and dependable.


• Maintains regular attendance.


• Previous guest service experience is preferred.


• Effective interpersonal communication skills.


• High School Diploma required.

If you enjoy doing a variety of tasks in an environment that can go from relaxed to busy and takes pride in their work environment and be recognized for the job you do then this job is for you!

• Millennium Hotels is an equal opportunity employer and does not discriminate based on disability, veteran status or any other basis protected under federal, state or local laws.


• Millennium Hotel is a drug free workplace. We conduct pre-employment drug tests and criminal background checks on all applicants after a job offer.


• Millennium Hotels participates in the electronic employment eligibility verification program commonly referred to as E-Verify.

• This job posting is not intended to detail every aspect of your job or list every task you may perform. It is provided as a general overview of the responsibilities and skills required to do this job successfully.