Guest Experience Bell Person | Luggage & Concierge

San Manuel; Highland (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

San Manuel is seeking a Hotel Bell Person to serve as the welcoming face of the property. Under the Bell Captain, you will assist guests with luggage, provide directions and information about the hotel and local attractions, and coordinate with Concierge for transportation needs.

You will help maintain bell carts and ensure timely delivery while upholding safety and brand standards. The role requires a high school diploma or GED, at least one year of customer service experience, and strong

Qualifications

• High School Diploma or GED required.
• Minimum one year of customer service experience.
• Hotel experience preferred.
• Strong English skills, both oral and written.

Responsibilities

• Delivers luggage to rooms on arrival and retrieves on departure.
• Assists guests with directions, information, and city attractions.
• Performs luggage handling and ensures proper storage and delivery procedures.
• Maintains cleanliness and readiness of bell carts; greets guests in lobby.
• Follows health, safety policies and reports maintenance issues as needed.
• Works with colleagues to provide Best in Class service and supports department operations.

Skills

Customer service

Strong English skills

Education

High School Diploma or GED

Job description

San Manuel is seeking a Hotel Bell Person to serve as the welcoming face of the property. Under the Bell Captain, you will assist guests with luggage, provide directions and information about the hotel and local attractions, and coordinate with Concierge for transportation needs.

You will help maintain bell carts and ensure timely delivery while upholding safety and brand standards. The role requires a high school diploma or GED, at least one year of customer service experience, and strong