Bell Desk & Guest Services Associate

SmartRecruiters, Inc.; Las Vegas (NV); On-site; USD 21,000 - 28,000; Full time

Job summary

Boyd Gaming Corporation is seeking a friendly Bellperson to assist guests with luggage and coordinate tour group luggage handling at the front desk in Las Vegas. You will greet guests, communicate with staff, and help resolve issues to ensure a smooth arrival experience.

The role requires standing for long periods, lifting up to 75 pounds, and maintaining a professional appearance with excellent English communication. Previous hotel/casino bell experience is preferred.

Qualifications

• High school diploma or GED required.
• Casino/hotel bell staff experience preferred.
• Can stand/walk for extended periods (≈90% of shift).
• Professional appearance with excellent communication; fluent English.

Responsibilities

• Greet guests upon arrival at the front desk area.
• Communicate with guests, staff, and Tour Escorts regarding operations.
• Prepare room lists for arriving and departing groups.
• Retrieve and operate bell cart.
• Escort guests and carry or transport luggage to and from the rooms.
• Resolve customer complaints or disputes as necessary.
• Make airline, show and tour reservations for guests.
• Arrange for guest car rentals and delivery.
• Maintain cleanliness and order in bell stand and luggage area.
• Work with Security to report suspicious or dangerous/unclaimed luggage.
• Other duties as assigned by management.

Skills

Guest services

Communication

Mobility/standing

Fluent English

Professional appearance

Education

High school diploma or GED

Job description

Boyd Gaming Corporation is seeking a friendly Bellperson to assist guests with luggage and coordinate tour group luggage handling at the front desk in Las Vegas. You will greet guests, communicate with staff, and help resolve issues to ensure a smooth arrival experience.

The role requires standing for long periods, lifting up to 75 pounds, and maintaining a professional appearance with excellent English communication. Previous hotel/casino bell experience is preferred.