Guest Experience Bell Attendant - Luggage & Concierge

Sonesta Hotels; Chicago (IL); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Medical Insurance

Paid Vacation

Paid Holidays

Pension

Legal Services

Maternity and Parental Leave

Job summary

Sonesta International Hotels in Chicago is seeking a friendly Bell Attendant to set the tone for guest experiences by transporting and storing luggage to and from guest rooms.

You will deliver room drops and packages, promote hotel facilities and services, assist guests with local attractions, and respond to complaints with courtesy while coordinating with the front desk.

This role supports a welcoming lobby and plays a key part in smooth daily operations for the Sonesta team.

Qualifications

• Professional verbal communication skills.
• Excellent interpersonal and customer service skills including dealing with difficult guests.
• Excellent organizational skills and attention to detail.

Responsibilities

• Deliver guest room packages and room drops in a timely and professional manner.
• Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities.
• Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
• Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company, delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests.

Skills

Verbal communication

Interpersonal skills

Customer service

Organization

Attention to detail

Job description

Sonesta International Hotels in Chicago is seeking a friendly Bell Attendant to set the tone for guest experiences by transporting and storing luggage to and from guest rooms.

You will deliver room drops and packages, promote hotel facilities and services, assist guests with local attractions, and respond to complaints with courtesy while coordinating with the front desk.

This role supports a welcoming lobby and plays a key part in smooth daily operations for the Sonesta team.