Guest Services Bell Attendant - Temp

Sonesta International Hotels; New York (NY); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account

401(k) Retirement Plan

Paid Vacation

Paid Sick Days

Hotel Discounts

Educational Assistance

Parental Leave

Life Insurance

Short & Long Term Disability

Hospital Indemnity

Critical Illness Insurance

Employee Discounts

Job summary

Sonesta International Hotels is seeking a Bell Attendant in New York. This role primarily assists arriving and departing guests with luggage transport to and from rooms, ensuring polite and prompt service while maintaining hotel standards.

You will respond to guests’ requests, direct them to staff for help with food, laundry, concierge, or housekeeping, and uphold the brand’s commitment to hospitality. The position requires physical stamina to handle luggage, flexibility for varied shifts, and a

Qualifications

• Clear verbal communication with guests and team members.
• Excellent interpersonal and customer service abilities, including handling difficult situations.
• Ability to read and write to complete logs and departmental records accurately.
• Strong organization and attention to detail for smooth operations.
• Commitment to ensuring overall guest satisfaction throughout shifts.

Responsibilities

• Greet arriving guests in a courteous and professional manner.
• Transport luggage to and from guest rooms.
• Tag and store luggage as requested by guests.
• Guide guests to appropriate staff for questions or services.
• Address guest complaints promptly and inform supervisor of major issues.
• Promote hotel facilities and services and provide local attraction information.
• Maintain professional appearance and adhere to uniform standards.
• Perform other duties as assigned by management.

Skills

Verbal communication

Interpersonal skills

Reading & writing

Organizational skills

Guest satisfaction

Job description

Sonesta International Hotels is seeking a Bell Attendant in New York. This role primarily assists arriving and departing guests with luggage transport to and from rooms, ensuring polite and prompt service while maintaining hotel standards.

You will respond to guests’ requests, direct them to staff for help with food, laundry, concierge, or housekeeping, and uphold the brand’s commitment to hospitality. The position requires physical stamina to handle luggage, flexibility for varied shifts, and a