Guest Experience Bell Attendant

[1006 Edgewater] Edgewater Gaming, LLC; United States; On-site; USD 21,000 - 28,000; Full time

Job summary

Edgewater Gaming, LLC in Laughlin, NV is seeking a Bell Attendant to create a welcoming guest journey from arrival through departure. You will handle luggage with care, assist guests with transfers, and support room changes while upholding security and safety standards.

You will thrive in a fast-paced hotel environment, communicating clearly with guests and teammates and delivering timely, thoughtful service across our casino resort properties.

Qualifications

• 1 year of bell desk experience preferred
• Ability to follow instructions and complete tasks accurately in a fast-paced environment
• Strong communication skills and willingness to work as part of a team
• Committed to fostering a respectful, inclusive, and safety-conscious work environment
• Ability to input information using a moderately complex computer system

Responsibilities

• Provide timely and courteous guest service consistent with the company's guest service culture
• Meet and greet guests warmly, creating a positive first impression
• Assist guests with luggage handling, including storage, retrieval, and transportation both in and out of the hotel
• Support guests with room changes and coordinate group luggage logistics
• Deliver exceptional telephone etiquette service and respond promptly to guest inquiries
• Maintain security of master keys and ensure all safety protocols are followed
• Provide accurate and helpful local information to enhance the guest experience
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
• Perform other duties as assigned

Skills

Bell Desk Experience

Guest Service

Teamwork

Education

High School Diploma or equivalent

Tools

Basic Computer Skills

Job description

Edgewater Gaming, LLC in Laughlin, NV is seeking a Bell Attendant to create a welcoming guest journey from arrival through departure. You will handle luggage with care, assist guests with transfers, and support room changes while upholding security and safety standards.

You will thrive in a fast-paced hotel environment, communicating clearly with guests and teammates and delivering timely, thoughtful service across our casino resort properties.