Guest Experience & Auto Sales Coordinator

Richmond Ford West; Glen Allen (VA); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

4/10 work week

Closed Sundays

401k with match

Annual outings

Vehicle discounts

Promotion opportunities

Community sponsorships

Job summary

Richmond Ford Auto Group is hiring a Sales Guest Experience Coordinator in Richmond, VA. The role focuses on delivering exceptional guest service, coordinating with the sales and service teams, and driving showroom visits and appointments.

The position offers a base pay with commissions, a structured incentive plan, and opportunities for advancement within a family-owned organization known for employee development and community involvement.

Qualifications

• Excellent customer service skills.
• Highly motivated and willing to put in effort to earn outcomes.
• Outgoing and eager to learn about our industry and sales in general.
• Detail-oriented, independently driven without micromanagement.
• Meet your hiring manager and team-driven culture.

Responsibilities

• Respond to guest inquiries via phone, email, and in-person interactions.
• Engage with guests to book appointments and drive showroom traffic.
• Collaborate with service and sales teams to ensure seamless guest experience.
• Execute follow-ups on inquiries and convert interest into appointments.
• Participate in team meetings and trainings to improve performance.

Skills

Customer service

Motivated

Outgoing

Detail-oriented

Goal-driven

Job description

Richmond Ford Auto Group is hiring a Sales Guest Experience Coordinator in Richmond, VA. The role focuses on delivering exceptional guest service, coordinating with the sales and service teams, and driving showroom visits and appointments.

The position offers a base pay with commissions, a structured incentive plan, and opportunities for advancement within a family-owned organization known for employee development and community involvement.