Guest Experience Attendant – Public Areas & Sustainability

HHM Hotels; Deerfield Beach (FL); Presencial; USD 17.000 - 25.000; Jornada completa

Descripción de la vacante

HHM Hotels is seeking a House Person to clean and maintain public hotel areas in line with brand standards, guest service goals and HHM’s EarthView sustainability program. You will greet guests, inspect areas, handle linens, deliver clean linen to sections and report maintenance issues.

Responsibilities include maintaining cleanliness, assisting during peak periods, and supporting the team to improve guest satisfaction.

Formación

• High School diploma preferred.
• Previous housekeeping experience required or equivalent training preferred.

Responsabilidades

• Greet and acknowledge guests in a courteous and friendly manner.
• Inspect assigned areas and perform cleaning tasks accordingly.
• Collect trash from the service landings and dispose of in outside trash dumpsters.
• Vacuum and dust guest corridors.
• Pick up bed and other linen from hotel floors and transport to the laundry collection site.
• Deliver clean linen to assigned sections.
• Report maintenance issues.
• Maintain cleanliness and organization of guest areas.
• Respond to guest inquiries and assistance.
• Work as a room attendant when staffing shortages occur or during peak periods.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Educación

High School diploma

Descripción del empleo

HHM Hotels is seeking a House Person to clean and maintain public hotel areas in line with brand standards, guest service goals and HHM’s EarthView sustainability program. You will greet guests, inspect areas, handle linens, deliver clean linen to sections and report maintenance issues.

Responsibilities include maintaining cleanliness, assisting during peak periods, and supporting the team to improve guest satisfaction.