Guest Experience Attendant — Luxury Inn

ADP, Inc.; Bristol (VA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health & Wellness

401(k) Plan

Paid Time Off

Team Member Discounts

Beautiful Work Environment

Career Growth

Positive Culture

Job summary

The Virginian Golf Club L.C. is seeking a Guest Service Attendant to create a warm, seamless experience for guests at Nicewonder Inn. You will assist with front desk operations, including check-in, check-out, and inquiries, while maintaining luxury service standards.

Join a team dedicated to hospitality excellence, professional conduct, and attention to detail. Candidates should be available for evenings, weekends, and holidays in a scenic Virginia setting.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year in hotel front desk or guest service operations.

Responsibilities

• Welcome guests upon arrival and assist with check-in procedures.
• Process check-outs, payments, and billing accurately.
• Respond to guest inquiries about amenities, services, and local attractions.
• Maintain cleanliness and organization of the front desk and lobby.
• Coordinate guest needs with housekeeping, maintenance, and F&B departments.
• Monitor guest satisfaction and escalate concerns to management when needed.
• Resolve guest complaints with empathy and professionalism.
• Uphold Nicewonder Inn hospitality standards consistently.

Skills

Interpersonal skills

Guest service mindset

Problem solving

Professionalism

Multitasking

Education

High school diploma or equivalent

Tools

Property management systems

Microsoft Office

Job description

The Virginian Golf Club L.C. is seeking a Guest Service Attendant to create a warm, seamless experience for guests at Nicewonder Inn. You will assist with front desk operations, including check-in, check-out, and inquiries, while maintaining luxury service standards.

Join a team dedicated to hospitality excellence, professional conduct, and attention to detail. Candidates should be available for evenings, weekends, and holidays in a scenic Virginia setting.