Guest Experience Attendant

Kimpton Hotels & Restaurants; Phoenix (AZ); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k

Job summary

Kimpton Hotels & Restaurants is seeking a hotel housekeeping associate in Phoenix to maintain cleanliness and provide amazing service to guests. You will act as a hotel advocate, creating personalized guest experiences and building relationships to encourage repeat visits.

Responsibilities include cleaning lobby and public areas, setting up meeting rooms, deep cleaning assigned spaces, coordinating lobby events, delivering items to rooms, and responding to guest requests with friendliness.

Qualifications

• High School Diploma is preferred.
• 1 year of experience in customer service or similar position.
• Previous housekeeping experience is a plus.
• Passion for customer service and good verbal communication skills, basic writing skills.
• Flexible schedule, able to work evenings, weekends, and holidays when needed.

Responsibilities

• Ensure that the lobby, hallways, public areas, including the sidewalk, brass awning poles, signage, entrance, and alley are kept clean.
• Clean and set-up meeting room functions according to the function sheets.
• Deep cleaning of areas including the shampooing of rooms and public spaces as assigned.
• Set up and maintain complimentary hotel lobby functions including the morning coffee service and nightly concierge events.
• Deliver housekeeping items (hair dryers, ironing boards, irons, etc.) to guest rooms upon request from the front desk.
• Get assignments, keys, pager, and special guest requests from your supervisor at the beginning of your shift.
• Check and replenish your supplies and cleaning tools.
• Quickly respond to guest requests in a friendly manner.
• Return lost items with proper documentation to the Housekeeping Department.
• We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job post at times, as we all do.

Skills

Customer service

Verbal communication

Flexible schedule

Education

High School Diploma (preferred)

Job description

Kimpton Hotels & Restaurants is seeking a hotel housekeeping associate in Phoenix to maintain cleanliness and provide amazing service to guests. You will act as a hotel advocate, creating personalized guest experiences and building relationships to encourage repeat visits.

Responsibilities include cleaning lobby and public areas, setting up meeting rooms, deep cleaning assigned spaces, coordinating lobby events, delivering items to rooms, and responding to guest requests with friendliness.