Guest Experience Associate - Warm Welcome & Skincare Sales

Ballast Wax West Services, LLC; Sacramento (CA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical insurance

Supplemental insurance

401(k) with employer match

Paid time off

50% off EWC waxing services

40% off EWC skincare products

STRUT Bucks program

Job summary

BALLAST WAX · EUROPEAN WAX CENTER in Sacramento Land Park is seeking a Guest Service Associate to greet guests, educate them on services, answer phones, and keep the front desk running smoothly.

You’ll contribute to a welcoming center culture, meet sales and rebooking goals, participate in training, and enjoy benefits including medical insurance, a 401(k), paid time off, and generous product and waxing discounts.

Responsibilities

• Warmly greet every guest with professionalism and genuine enthusiasm
• Educate guests on services, policies, and what to expect during their visit
• Answer phones, manage the reservation book, and handle guest inquiries
• Create an environment guests want to return to - and tell their friends about
• Educate every guest on EWC Wax Pass savings, products, and promotions
• Confidently communicate the benefits of waxing frequency and skincare products
• Consistently meet or exceed individual sales and rebooking goals
• Actively contribute to center-wide performance targets
• Support opening and closing procedures and daily administrative tasks
• Accurately process transactions and manage guest profiles through POS
• Maintain a clean, organized, and welcoming lobby and front desk area
• Participate in ongoing training and team meetings

Job description

BALLAST WAX · EUROPEAN WAX CENTER in Sacramento Land Park is seeking a Guest Service Associate to greet guests, educate them on services, answer phones, and keep the front desk running smoothly.

You’ll contribute to a welcoming center culture, meet sales and rebooking goals, participate in training, and enjoy benefits including medical insurance, a 401(k), paid time off, and generous product and waxing discounts.