Guest Experience Associate — Stadium & Events

Azgrounds; Mesa, Northern (AZ, KY); Hybrid; USD 19,000 - 28,000; Part time

Job summary

Arizona Athletic Grounds is seeking a Guest Services Staff member to join our Mesa team. This part-time role focuses on delivering a premium guest experience at the lobby, box office, and outdoor tents, while directing guests and assisting staff.

The role requires prior customer service experience, a high school diploma or GED, and a valid driver’s license for golf cart operations. You’ll engage visitors, answer questions, and maintain a professional, welcoming presence in a fast-paced

Qualifications

• Strong customer service mindset.
• Excellent communication and interpersonal skills.
• Professional appearance and demeanor.
• Ability to multi-task and stay composed in a fast-paced, high-traffic environment.
• Strong problem-solving skills with a “solution-oriented” approach.

Responsibilities

• Serve as a primary point of contact for all guests entering Arizona Athletic Grounds.
• Deliver a high-touch, hospitality-driven guest experience with a welcoming presence.
• Work in front desk operations including check-in/check-out, credentialing, and access control.
• Provide accurate information and directions regarding events, amenities, schedules, and facility services.
• Coordinate with Security, Operations, and Event Services to ensure smooth guest flow and issue resolution.
• Handle guest inquiries, requests, and concerns with urgency and discretion.
• Support VIP guests with elevated service and personalized attention.
• Enforce policies (no food & beverages, no pets, no chairs) when needed.
• Anticipate guest needs and offer proactive solutions to enhance experiences.

Skills

Customer service

Communication

Professional appearance

Multitasking

Problem solving

Office systems

Independence

Reliability

Attention to detail

Respectful communication

Education

High School Diploma or GED

Valid driver’s license

Job description

Arizona Athletic Grounds is seeking a Guest Services Staff member to join our Mesa team. This part-time role focuses on delivering a premium guest experience at the lobby, box office, and outdoor tents, while directing guests and assisting staff.

The role requires prior customer service experience, a high school diploma or GED, and a valid driver’s license for golf cart operations. You’ll engage visitors, answer questions, and maintain a professional, welcoming presence in a fast-paced