Guest Experience Associate-PT

Museum of Discovery and Science; Fort Lauderdale (FL); On-site; USD 18,000 - 26,000; Full time

Job summary

Museum of Discovery and Science is seeking a Guest Experience Associate to help visitors with purchases, reservations, and event participation. You will handle school/group check-ins and assist educators and members at the museum.

The role requires strong communication, customer service, and multitasking abilities, with willingness to work extended hours, weekends, and holidays. Training on the ALTRU Ticketing System will be provided.

Qualifications

• Experience in phone sales.
• Heightened customer service and organizational skills.
• Excellent oral and written communication skills.
• Ability to handle multi-task.
• Computer literate in word processing, Excel, Word, etc.
• Ability to work extended hours, including weekends and holidays.
• Agent must be able to learn the ALTRU Ticketing System quickly.

Responsibilities

• Sell the Museum’s various products and programs.
• Facilitate school/group/camp check-in.
• Participate in special events for educators and/or members.
• Phone and speak to customers about reservations, payment deadlines, procedures while at the museum, and other policies.

Skills

Phone sales

Customer service

Communication

Multitasking

Organizational skills

Oral & written communication

Education

High school diploma

Tools

ALTRU Ticketing System

Excel

Word

Job description

SUMMARY

The Guest Experience Associate will sell the Museum’s various products and programs, handle a multitude of tasks including facilitating school/group/camp check-in, and participate in special events for educators and/or members. The GEA will phone and speak person-to-person to communicate with customers about reservations, payment deadlines, procedures while at the museum, and other policies.

QUALIFICATIONS

• High school degree.
• Experience in phone sales (1 year or more).
• Heightened customer service and organizational skills.
• Excellent oral and written communication skills.
• Ability to handle multi-task.
• Computer literate in word processing, Excel, Word, etc.
• Ability to work extended hours, including weekends and holidays.
• Agent must be able to learn the ALTRU Ticketing System quickly.

Wage is $16/hr

DFWP / EEO / No phone calls, please.