Group Sales Coordinator

ADP, Inc.; Glenview (IL); On-site; USD 25,000 - 31,000; Part time

Job summary

The ADP, Inc. is seeking a Part Time Group Sales Coordinator in Glenview, IL to manage inbound group sales such as birthday parties, field trips and venue rentals using the Altru system.

You will assist the Sales Manager with outbound strategies, respond to inquiries by phone and email, schedule reservations, mail brochures, and ensure timely payments while providing excellent customer service.

Qualifications

• HS Diploma/GED or equivalent work experience in customer service or related field.
• Experience in a non-profit or museum setting is preferred.
• Proficiency with Microsoft Office Suite and familiarity with POS or database systems (Altru/Blackbaud preferred).

Responsibilities

• Manage group sales phone call/email inquiries and respond within two business days.
• Schedule reservations and events through Altru; mail brochures/contracts and follow up on payments.
• Assist Sales Manager in outbound sales strategies to increase leads and hit monthly revenue goals.

Skills

Attention to detail

Customer service

Verbal and written communication

Data entry

Education

HS Diploma/GED

Tools

Altru

Blackbaud

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Part Time KCM - Glenview, Glenview, IL, US

$18.05 To $22.55 Hourly

Reporting to the Marketing and Sales Manager, the Group Sales Coordinator is responsible for managing and servicing inbound group sales products such as birthday parties, field trips, and venue rentals using the Altru system. The Group Sales Coordinator will also assist the Sales Manager in the development and execution of outbound sales strategies to increase leads and achieve monthly revenue goals. Included in this role is general customer service responsiveness to phone and email inquiries.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Manage group sales phone call/email inquiries. Monitor the voice mail messages and group sales emails received and respond/follow up within two business days.

2. Manage incoming group sales, including but not limited to:

a. Promptly respond and follow-up on birthday party sales, field trip inquiries, and venue rentals

b. Schedule reservations and events through management software (Altru)

c. Mail brochures and contracts to clients, complete contracts, follow-up on payments, guest lists and event details

3. Assist the Sales Manager in the development and execution of outbound sales strategies to increase leads and achieve monthly revenue goals

SUPERVISORY RESPONSIBILITIES

4. None

ADDITIONAL RESPONSIBILITIES

5. Attend monthly, quarterly and annual museum trainings and meeting, as needed

6. Perform other duties and special projects, as assigned

QUALIFICATIONS AND EDUCATION REQUIREMENTS

1. HS Diploma/GED or equivalent work experience in customer service, hospitality, or a related field

2. Experience in a non-profit or museum setting is preferred

KNOWLEDGE, SKILLS AND ABILITIES

1. Strong attention to detail skills with the ability to quickly and accurately enter data

2. Exceptional customer service and conflict resolution abilities

3. Proficiency in Microsoft Office Suite and familiarity with POS or database management systems (Altru/Blackbaud preferred)

4. Strong verbal and written communication skills

5. Ability to maintain confidentiality and exercise discretion in handling customer data

ADDITIONAL REQUIREMENTS

1. Must have flexibility in work schedule, including weekends and occasional evenings

2. Valid driver’s license, own vehicle and good driving record

WORKING CONDITIONS

Customary office-related activities: standing, walking, sitting, bending