Healthcare Front Desk Associate (Part-Time, Day Shift)

Brownsburg-Health-Care-Center; Brownsburg (IN); On-site; USD 17,000 - 25,000; Part time

Job summary

Brownsburg Health Care Center is seeking a Part-Time Receptionist for a day shift, with every other weekend required. You will be the first point of contact for residents, families, visitors, physicians, staff, and guests, delivering a welcoming and professional front desk experience.

The role requires excellent communication, strong organization, and a customer-focused mindset to support a smooth daily operation in a healthcare setting.

Qualifications

• High school diploma or equivalent required.
• Experience in receptionist/front desk or healthcare preferred.
• Experience in skilled nursing facility or healthcare setting a plus.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.

Responsibilities

• Welcome and greet residents, families, visitors, physicians, vendors, and guests in a professional and friendly manner.
• Serve as the primary point of contact at the facility's front desk.
• Answer incoming telephone calls, direct calls to the appropriate department or staff member, and take accurate messages.
• Provide information to residents, families, visitors, and callers according to facility policies and procedures.
• Provide excellent customer service and respond professionally to questions, requests, and concerns.
• Serve as a liaison between residents, families, and facility departments.
• Assist new residents with orientation to facility services, including telephone, cable, dietary preferences, laundry, activities, and other services.
• Maintain and update the resident directory, including resident names, room locations, and telephone extensions.
• Maintain accurate records, files, correspondence, appointments, and administrative documents.
• Open, distribute, and forward incoming mail.
• Assist with clerical and administrative duties for facility leadership and other departments.
• Record appointments, meetings, and other important information for administrative staff.
• Announce appropriate notifications over the public address system.
• Assist with employment applications and provide applications to prospective employees.
• Contact appropriate individuals or agencies during emergencies as directed.
• Assist with coordinating resident and family requests and ensuring concerns are appropriately communicated and followed up on.
• Help promote a positive experience for residents, families, visitors, and staff.
• Support facility compliance with applicable federal and state regulations and facility policies.
• Maintain confidentiality of resident and facility information.
• Perform other duties and responsibilities as assigned.

Skills

Front desk

Customer service

Multitasking

Office coordination

Microsoft Office

Verbal communication

Professional demeanor

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Brownsburg Health Care Center is seeking a Part-Time Receptionist for a day shift, with every other weekend required. You will be the first point of contact for residents, families, visitors, physicians, staff, and guests, delivering a welcoming and professional front desk experience.

The role requires excellent communication, strong organization, and a customer-focused mindset to support a smooth daily operation in a healthcare setting.