Guest Experience Associate - Part-Time Front Desk

Appellation Lodi - Wine & Roses Resort and Spa; Lodi (CA); On-site; USD 28,000 - 30,000; Part time

Benefits offered by this job

401(k) Matching

Aflac Supplemental

Team Member Discount

Job summary

Appellation Lodi – Wine & Roses Resort and Spa is seeking a friendly Part-Time Front Desk Agent to greet guests, handle reservations, check-in/out, and ensure a welcoming stay. The role requires hospitality-focused individuals with strong customer service, dependable, and flexible evenings, weekends, and holidays.

Located in Lodi, California, the position offers $20.60/hour, 401(k) matching, Aflac supplemental coverage, and team member discounts.

Qualifications

• At least two years of customer service experience, preferably in a hotel front desk setting or a similar role.
• Strong customer service skills with a focus on guest satisfaction.
• Excellent phone etiquette and communication abilities.
• Familiarity with hotel management software is a plus.
• Required skills are typing, math, accounting, computer, and credit and cash handling procedures.
• Read, write, and communicate effectively in English.
• Ability to assess situations correctly using sound reasoning to make decisions and solve problems.
• Strong organizational skills with attention to detail in managing guest accounts.

Responsibilities

• Greet all guests upon arrival with a warm and welcoming demeanor.
• Manage the check-in and check-out process efficiently, ensuring all guest information is accurate.
• Handle guest inquiries, requests, and complaints with professionalism and courtesy.
• Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
• Process reservations and cancellations through the hotel management system.
• Collaborate with other departments to fulfill guest needs and enhance their experience.

Skills

Customer service

Guest relations

Communication

English

Flexibility

Tools

PMS software

Job description

Appellation Lodi – Wine & Roses Resort and Spa is seeking a friendly Part-Time Front Desk Agent to greet guests, handle reservations, check-in/out, and ensure a welcoming stay. The role requires hospitality-focused individuals with strong customer service, dependable, and flexible evenings, weekends, and holidays.

Located in Lodi, California, the position offers $20.60/hour, 401(k) matching, Aflac supplemental coverage, and team member discounts.