Front Desk Agent

Appellation Lodi - Wine & Roses Resort and Spa; Lodi (CA); On-site; USD 28,000 - 30,000; Part time

Benefits offered by this job

401(k) Matching

Aflac Supplemental

Team Member Discount

Job summary

Appellation Lodi – Wine & Roses Resort and Spa is seeking a friendly Part-Time Front Desk Agent to greet guests, handle reservations, check-in/out, and ensure a welcoming stay. The role requires hospitality-focused individuals with strong customer service, dependable, and flexible evenings, weekends, and holidays.

Located in Lodi, California, the position offers $20.60/hour, 401(k) matching, Aflac supplemental coverage, and team member discounts.

Qualifications

• At least two years of customer service experience, preferably in a hotel front desk setting or a similar role.
• Strong customer service skills with a focus on guest satisfaction.
• Excellent phone etiquette and communication abilities.
• Familiarity with hotel management software is a plus.
• Required skills are typing, math, accounting, computer, and credit and cash handling procedures.
• Read, write, and communicate effectively in English.
• Ability to assess situations correctly using sound reasoning to make decisions and solve problems.
• Strong organizational skills with attention to detail in managing guest accounts.

Responsibilities

• Greet all guests upon arrival with a warm and welcoming demeanor.
• Manage the check-in and check-out process efficiently, ensuring all guest information is accurate.
• Handle guest inquiries, requests, and complaints with professionalism and courtesy.
• Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
• Process reservations and cancellations through the hotel management system.
• Collaborate with other departments to fulfill guest needs and enhance their experience.

Skills

Customer service

Guest relations

Communication

English

Flexibility

Tools

PMS software

Job description

Description

We’re looking for a friendly, enthusiastic, and hospitality-driven individual to join our team as a Part-Time Front Desk Agent. If you enjoy creating positive guest experiences and making people feel welcome, we’d love to have you on our team! In this role, you’ll be an important part of each guest’s experience, from handling reservations and welcoming guests at check-in to assisting with their needs throughout their stay and ensuring a smooth departure. The ideal candidate is personable, dependable, and passionate about providing exceptional customer service. This part-time position requires flexible availability, including evenings, weekends, and holidays. All applicants must successfully pass a background check.

Job Responsibilities include but not limited to:

• Greet all guests upon arrival with a warm and welcoming demeanor.
• Manage the check-in and check-out process efficiently, ensuring all guest information is accurate.
• Handle guest inquiries, requests, and complaints with professionalism and courtesy.
• Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
• Process reservations and cancellations through the hotel management system.
• Collaborate with other departments to fulfill guest needs and enhance their experience.

Compensation & Benefits:

• Pay: $20.60 per hour
• 401(k) Matching
• Aflac Supplemental
• Team Member Discount

GROW WITH US

Rooted from the elegant merger of the culinary and hospitality worlds, Appellation is much more than a typical hotel company. Inspired by its name, this new hotel brand brings together the best of local elements in a new way: a hotel collection powered by people, connected by food, and defined by place - All designed to celebrate its destinations’ culture, community, and craftsmanship.

Developed by visionary co-founders Charlie Palmer, one of America’s best-known, award-winning chefs and pioneer in the American hotel-restaurant model, and Christopher Hunsberger, a 30-year veteran of Four Seasons Hotels and Resorts and its former president of North Americas.

Appellation Lodi – Wine & Roses Resort and Spa offers the perfect setting for romantic getaways, special occasions, business events, and more. As San Joaquin’s leader in hospitality and culinary excellence, we provide a strong team atmosphere and career growth opportunities in various fields, including hotel industry, culinary arts, event planning, spa & wellness, administration, and management.

Our resort is located in Lodi, California, a hidden gem in the heart of Northern California’s wine country that offers an exceptional quality of life with a welcoming small-town feel. Home to award-winning wineries, a charming downtown, and a close-knit community, Lodi is known for its beautiful weather, abundant outdoor recreation, and relaxed pace of life. The cost of living is significantly more affordable than many major metropolitan areas, at approximately 41% lower than San Francisco, 28% lower than Los Angeles, and 21% lower than Napa. With convenient access to Sacramento, the Bay Area, and Lake Tahoe, Lodi is an ideal destination for professionals and families seeking career growth alongside a balanced, fulfilling lifestyle.

Visit https://www.appellationhotels.com/hotels/california-lodi/ to learn more about our resort.

Requirements

• At least two years of customer service experience, preferably in a hotel front desk setting or a similar role.
• Strong customer service skills with a focus on guest satisfaction.
• Excellent phone etiquette and communication abilities.
• Familiarity with hotel management software is a plus.
• Required skills are typing, math, accounting, computer, and credit and cash handling procedures.
• Read, write, and communicate effectively in English.
• Ability to assess situations correctly using sound reasoning to make decisions and solve problems.
• Strong organizational skills with attention to detail in managing guest accounts.

Ability to perform the essential functions of the job with or without reasonable accommodation.

• See and read a computer screen and printed material with or without vision aids.
• Hear and understand speech at normal levels and on the telephone.
• Speak so that others may understand at normal levels and on the telephone.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line touch tone phones, filing cabinets, photocopiers, and other office equipment.
• Have the ability to stand for a 4-hour period with or without reasonable accommodation.