Guest Experience Associate - Part-Time, Flexible Schedule

Melrosehoteldc; Memphis, Northern (TN, KY); Hybrid; USD 17,000 - 25,000; Part time

Job summary

Memphis Marriott East is seeking a Front Desk Clerk to welcome guests, process check-ins/outs, and assist with pre-registration and reservations. The role requires accurate posting of charges and solid knowledge of the Front Office system, along with cash handling responsibilities.

The position supports varying schedules including nights, weekends, and holidays. A team-oriented attitude and commitment to delivering exceptional guest experiences are essential.

Qualifications

• High work ethic and self-initiative
• May be required to work varying schedules including nights, weekends, and holidays
• Team-oriented with focus on guest experiences
• In-office role requiring computer use and attention to detail

Responsibilities

• Greet and check guests in and out, assist with pre-registration and reservations when needed
• Promptly post charges accurately and completely
• Maintain working knowledge of Front Office system and daily transactions
• Handle cash, checks, and credit card information for hotel charges
• Review reservations with special requests and block rooms accordingly
• Knowledge of hotel rates, discounts, and how to apply them
• Take same-day reservations quickly, follow cancellation and relocation procedures when necessary

Skills

Team player

Excellent communication

Guest service mindset

Flexibility

Job description

Memphis Marriott East is seeking a Front Desk Clerk to welcome guests, process check-ins/outs, and assist with pre-registration and reservations. The role requires accurate posting of charges and solid knowledge of the Front Office system, along with cash handling responsibilities.

The position supports varying schedules including nights, weekends, and holidays. A team-oriented attitude and commitment to delivering exceptional guest experiences are essential.