Front Desk Clerk(Part Time-Flex)- Memphis Marriott East

Pier House; Memphis, Northern (TN, KY); Hybrid; USD 17,000 - 21,000; Part time

Job summary

Marriott Memphis East is seeking a friendly Front Desk Clerk (Part Time-Flex) to greet guests, check them in and out, and assist with reservations at the Memphis, TN location.

You will handle cash, post charges, and maintain a smooth front desk operation, working with a team to deliver outstanding guest experiences, including nights, weekends, and holidays as needed.

Applicants should be reliable, possess good communication, and be comfortable in a standard office environment with computer tasks.

Qualifications

• Demonstrates guest-service focus with a friendly attitude.
• Works well in a team to provide great experiences for guests.
• Able to communicate clearly with guests and colleagues.
• Handles cash, checks, and card transactions accurately.

Responsibilities

• Greet and check guests in and out promptly and professionally.
• Post charges accurately and handle daily transactions.
• Maintain working knowledge of front office systems and procedures.
• Manage cash handling and payments from guests.
• Review reservations and block rooms as needed.
• Know hotel rates, discounts, and booking policies.
• Take same-day reservations and follow cancellation/relocation procedures.

Skills

Guest service orientation

Team player

Effective communication

Cash handling

Multitasking

Job description

Front Desk Clerk(Part Time-Flex)- Memphis Marriott East

#26-2859

Location Description

5795 Poplar Avenue, Memphis, Tennessee 38119

Discover Blues City from the luxury and comfort of Marriott Memphis East. Our upscale hotel in Memphis, TN offers easy access to the city's most popular attractions, including Graceland, Downtown Memphis, Beale Street, the University of Memphis and FedExForum, home of the Memphis Grizzlies.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Location

Memphis Marriott-MEM

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Part-time

Applicants have rights under Federal Employment Laws