Guest Experience Associate — Part-Time

Highgate; Providence (RI); On-site; USD 20,664 - 27,552; Part time

Job summary

Highgate is seeking a Guest Service Agent for their Graduate Providence hotel. The position involves providing exemplary service to guests during check-in and throughout their stay, ensuring a memorable experience at this iconic location.

Qualified candidates should possess a high school diploma, strong communication skills, and prior experience in customer service. The role requires effective multitasking and adherence to hotel standards.

Qualifications

• High School diploma or equivalent required.
• Experience in a hotel or a related field preferred.
• Customer Service experience preferred.
• Ability to stand during the entire shift.

Responsibilities

• Greet and welcome all guests at the Front Desk.
• Answer guest inquiries about hotel services and facilities.
• Handle check‑ins and check‑outs in a friendly manner.
• Maintain and market promotions and guest programs.

Skills

Customer Service

Communication

Multitasking

Problem Solving

Education

High School diploma or equivalent

College coursework in a related field

Tools

Front Desk computer system

Job description

Highgate is seeking a Guest Service Agent for their Graduate Providence hotel. The position involves providing exemplary service to guests during check-in and throughout their stay, ensuring a memorable experience at this iconic location.

Qualified candidates should possess a high school diploma, strong communication skills, and prior experience in customer service. The role requires effective multitasking and adherence to hotel standards.