Guest Experience Associate - idea Museum - Part-Time, Non-Benefited

City of Mesa; Mesa (AZ); On-site; USD 17,000 - 22,000; Part time

Job summary

City of Mesa's idea Museum is seeking two part-time Guest Experience Associates to provide information, assist visitors, and support exhibits.

Responsibilities include cash handling, admissions processing, assisting with school tours, and maintaining gallery safety. Weekend availability and flexibility are essential, with non-benefited, non-classified, at-will employment.

Qualifications

• Graduation from high school or GED.
• Some experience in direct customer service; working with school age or preschool age children; or cash handling.

Responsibilities

• Interact with general public patrons to provide information on activities and rules.
• Assist with admissions and cash handling; maintain records.
• Support exhibit-based training and ensure gallery safety.

Skills

Customer service

Cash handling

Communication

Education

High school diploma or GED

Job description

This recruitment will be used to fill two (2) part-time, non-benefited Guest Experience Associate vacancies at the idea Museum. This recruitment will also be used to establish an eligible list to fill potential future vacancies. The part-time classifications have been designated as non-classified, non-merit system, at-will positions.

A Guest Experience Associate is responsible for interacting with general public patrons to provide information on activities, programming, rules, and to encourage individual and/or caregiver participation; attending exhibit-based training; cleaning/tear down and maintaining general gallery and activity areas; ensure the safety of all museum visitors; collecting museum admissions and cash handling; maintaining related records; and maintaining and securing the gallery. This class performs related duties as required. Employees may be appointed to one of the assignments listed below.

idea Museum Assignment: A Guest Experience Associate is responsible for providing a positive customer and museum experience. Associates are responsible for monitoring and maintaining gallery activities and exhibits, supporting school tours, and maintaining the overall safety of the museum. Staff regularly work with caregivers and young children to support and inspire early learning creative experiences. Additional duties include processing museum admissions, selling museum memberships, completing light administrative tasks, supporting museum events, and regularly using technology. Weekend availability required.

This class is supervised by an Office Supervisor or Museum Education Curator, who reviews work through conferences, meetings, observations, participant feedback, and overall results achieved. Employees are required to work weekends and special museum events, which may include evenings and some holidays. This class is FLSA nonexempt.

Employee Values: All employees of the City of Mesa are expected to uphold and exhibit the City's shared employee values of Knowledge, Respect, and Integrity.

Minimum Qualifications Required. Graduation from high school or GED. Some (6 months - 1 year) experience providing direct customer service; working with school age and/or pre-school age children; or cash handling experience.

Preferred/Desirable Qualifications. Previous experience working with or supervising young children. Experience in art, art history, education, or child development.