Guest Experience Associate - AZMNH Museum - Part-Time, Non-Benefited

City of Mesa; Mesa (AZ); On-site; USD 17,000 - 25,000; Part time

Job summary

The City of Mesa is hiring two part-time, non-benefited Guest Experience Associates for the Arizona Museum of Natural History (AZMNH). You will assist public patrons with information about activities, programming, and rules, and help encourage participation for individuals and caregivers.

Responsibilities include admissions handling, cash transactions, maintaining records, ensuring gallery safety, cleaning and teardown, and helping with events and exhibit setup.

Qualifications

• High school diploma or GED required.
• 6 months to 1 year of office clerical experience with PC use, word processing, typing.
• 6 months to 1 year of customer service/public contact experience preferred.

Responsibilities

• Interact with the general public to provide information on activities and rules; encourage participation for visitors and caregivers.
• Attend exhibit-based training and assist with cleaning, teardown, and maintenance of galleries and activity areas; ensure safety of visitors.
• Handle museum admissions and cash, maintain related records, and secure the gallery; coordinate with education staff for group orientations; assist with events and set-ups.

Skills

Customer service

Public interaction

Office clerical duties

Education

High school diploma or GED

Tools

Personal computer (PC)

Word processing software

Typing

Job description

This recruitment will be used to fill two (2) part-time, non-benefited Guest Experience Associate vacancies at the Arizona Museum of Natural History (AZMNH). This recruitment will also be used to establish an eligible list to fill potential future vacancies.

The part-time classifications have been designated as non-classified, non-merit system, at-will positions.

A Guest Experience Associate is responsible for interacting with general public patrons to provide information on activities, programming, rules, and to encourage individual and/or caregiver participation; attending exhibit-based training; cleaning/tear down and maintaining general gallery and activity areas; ensure the safety of all museum visitors; collecting museum admissions and cash handling; maintaining related records; and maintaining and securing the gallery. This class performs related duties as required. Employees may be appointed to one of the assignments listed below.

Arizona Museum of Natural History and Mesa Grande Cultural Park Assignments: A Guest Experience Associate is responsible for customer service, including museum admissions and maintaining computer records; coordinating with education staff to orientate children in groups; greeting buses; interacting with volunteers and the public to provide general information on activities and events in the museum; helping to provide security on the museum floor; ensuring the safety of the general public; tearing down, fabricating, and installing gallery exhibits and/or activities and teaching classes; and assisting with the set-up, implementation, and clean-up of special events and special assignments as needed.

This class is supervised by an Office Supervisor or Museum Education Curator who reviews work through conferences, meetings, observations, participant feedback, and overall results achieved. Employees are required to work weekends and special museum events, which may include evenings and some holidays. Employees must provide their own transportation to travel to and from the Arizona Museum of Natural History and Mesa Grande Cultural Park (Mesa Grande Cultural Park Assignment). This class is FLSA nonexempt.

Please refer to the links below for the full job descriptions and additional information regarding assignments, preferred qualifications, and essential functions.

Employee Values:

All employees of the City of Mesa are expected to uphold and exhibit the City's shared employee values of Knowledge, Respect, and Integrity.

Minimum Qualifications Required.

• Graduation from high school or GED.
• Some (6 months - 1 year) office clerical experience, including using a personal computer (PC), word processing software, typing/keying, and/or receptionist work.
• Some (6 months - 1 year) customer service and/or public contact work.

Preferred/Desirable Qualifications.

• Experience working with school-age children and large groups.
• Cashier or cash handling experience preferred.

https://apps.mesaaz.gov/JobDescriptions/Documents/JobDescriptions/cs3802.pdf