Guest Experience Associate, Historic Hotel Front Desk

Berkeley City Club; Berkeley (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits (company-paid for 员工)

Dental and vision benefits

401k Match

Paid sick leave

Paid vacation leave

Life insurance

Job summary

The Berkeley City Club seeks a friendly Front Desk Associate to warmly greet guests, handle check-in/out, and uphold a professional atmosphere in our historic setting. You will use ClubEssential/AutoClerk and work closely with staff to ensure a seamless guest experience.

Ideal candidates have hotel front desk or customer service experience, excellent communication skills, and are available for overnight shifts, weekends, and holidays.

Qualifications

• Greet and assist guests with check-in and check-out procedures.
• Strong interpersonal and organizational skills.
• Willingness to work overnight shifts, weekends, and holidays as needed.
• Experience in hotel front desk or customer service preferred.

Responsibilities

• Greet guests via phone, email, and in person and maintain a welcoming atmosphere.
• Assist with check-in/check-out and room arrangements as needed.
• Collaborate with hotel staff to ensure smooth operations during events and dining hours.

Skills

Customer service

Multitasking

Interpersonal skills

Attention to detail

Tools

ClubEssential

AutoClerk

Job description

The Berkeley City Club seeks a friendly Front Desk Associate to warmly greet guests, handle check-in/out, and uphold a professional atmosphere in our historic setting. You will use ClubEssential/AutoClerk and work closely with staff to ensure a seamless guest experience.

Ideal candidates have hotel front desk or customer service experience, excellent communication skills, and are available for overnight shifts, weekends, and holidays.