Front Office Leader — Guest Experience Champion

The Inn at Stonecliffe; Berkeley, Northern (CA, KY); Hybrid; USD 70,000 - 75,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine

Health insurance options

401k with company match

Paid Time Off

Holiday Pay

Employee assistance program

Discounts on event tickets

Job summary

Schulte Hospitality Group in Berkeley is seeking an dynamic Assistant Front Office Manager to join our team at the Hilton Berkeley. The role focuses on delivering exceptional guest service, leading front desk operations, and acting as Manager on Duty as required.

This position requires strong leadership, guest relations, and the ability to manage room status, schedules, and staff performance. We offer comprehensive benefits, daily pay options, telemedicine, multiple health plans, a 401k match,

Qualifications

• Minimum of three (3) years in a similar leadership role; i.e., front desk supervisor or assistant front office manager.
• Minimum of High School education; post-high school preferred.
• Strong leadership and written/verbal communication skills.

Responsibilities

• Monitor daily room status, rates, and packages; maintain availability lists for walk-ins.
• Coordinate room blocking, pre-registration, and VIP arrivals; supervise schedules.
• Foster service culture as Service Champion and lead staff through shift changes.
• Ensure staff communication with Housekeeping and manage guest relations issues.
• Review guest feedback to identify improvements; manage department budget and expenses.
• Hire, coach, and discipline direct reports; uphold safety and service standards.

Skills

Leadership

Communication

Guest service

Front Desk knowledge

Math skills

Education

High School education

Job description

Schulte Hospitality Group in Berkeley is seeking an dynamic Assistant Front Office Manager to join our team at the Hilton Berkeley. The role focuses on delivering exceptional guest service, leading front desk operations, and acting as Manager on Duty as required.

This position requires strong leadership, guest relations, and the ability to manage room status, schedules, and staff performance. We offer comprehensive benefits, daily pay options, telemedicine, multiple health plans, a 401k match,