Guest Experience Associate - Golf & Tech

Five Iron Golf NYC LLC; New York; Hybrid; USD 13,000 - 18,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Short-Term Disability

Accident Insurance

Critical Illness Insurance

401(k)

Meals while working

Job summary

Five Iron Golf NYC is hiring a Server to guide guests through a dynamic dining and gaming experience across its sports bars and entertainment venues in New York. You will take orders, upsell, and ensure guest satisfaction while maintaining cleanliness and knowledge of menus and promotions.

This part-time role requires energy, teamwork, and the ability to work nights and weekends. You’ll join a team focused on hospitality, competitive dining, and a vibrant guest experience with tips included.

Qualifications

• Server/hospitality experience encouraged but not required.
• Upbeat energy and enthusiasm.
• Positive attitude.
• Ability to work in a fast-paced environment and work with a team.
• Ability to stand, walk, and bend for long periods of time.
• Ability to obtain proper licensing and certifications for the location.
• Proficient verbal and written communication skills.
• Ability to lift up to 50 lbs.

Responsibilities

• Follow Five Iron standards for guest engagement, including prompt drink service, upselling techniques, and contributing to a lively atmosphere
• Accurately take food and drink orders
• Serve food and beverages in a timely and courteous manner
• Maintain extensive knowledge of our food and beverage offerings. Present menus, answer questions about menu items, and make recommendations
• Monitor guests' experience and promptly address any concerns
• Use point-of-sale terminals to enter orders and process payments accurately
• Ensure the golf simulators, tables, chairs, and surrounding areas are clean and presentable
• Take pride in ensuring guests' enjoyment by actively checking in with guests throughout their booking to ensure satisfaction and promptly address any concerns
• Maintain up-to-date knowledge of all of our technology, additional products, and promotions
• Follow all health and safety regulations regarding food handling, alcohol service, and cleanliness
• Verify guests' legal drinking age
• Assist with closing duties as needed

Skills

Hospitality

Guest service

Teamwork

Communication

Physical stamina

Upselling

Tools

POS terminals

Job description

Five Iron Golf NYC is hiring a Server to guide guests through a dynamic dining and gaming experience across its sports bars and entertainment venues in New York. You will take orders, upsell, and ensure guest satisfaction while maintaining cleanliness and knowledge of menus and promotions.

This part-time role requires energy, teamwork, and the ability to work nights and weekends. You’ll join a team focused on hospitality, competitive dining, and a vibrant guest experience with tips included.