Golf Experience Associate

Five Iron Golf Boston LLC; Boston (MA); On-site; USD 14,000 - 33,000; Part time

Benefits offered by this job

Meals while working are included for 0

Job summary

Five Iron Golf Boston LLC is seeking a Golf Experience Associate to guide guests through the Five Iron Golf experience. You will host guests, ensuring enjoyment and engagement while showcasing our golf simulator technology and varied offerings.

The role requires delivering excellent customer service, maintaining a clean facility, and adhering to safety and licensing standards in a fast-paced team setting.

Qualifications

• Strong customer service skills.
• Upbeat energy and enthusiasm.
• Positive attitude and team player.
• Ability to thrive in a fast-paced environment.
• Proficient verbal communication skills.

Responsibilities

• Provide a fun golf experience from check-in to check-out and gamify the experience.
• Ensure guest satisfaction and engagement; address concerns promptly.
• Serve as the in-house expert on golf simulator technology and offerings.
• Know products and services; confidently sell and cross-sell.
• Maintain a clean and presentable facility.
• Follow health and safety regulations for food and alcohol handling.
• Verify guests' legal drinking age; assist with closing duties.

Skills

Customer service

Teamwork

Verbal communication

Positive attitude

Fast-paced environment

Job description

Description

Backed by Callaway Golf and Danny Meyer’s Enlightened Hospitality Investments, Five Iron blends world-class technology with hospitality-driven service across its sports bars, restaurants, and entertainment venues. With 35 locations open and more than 50 in the pipeline worldwide, the brand is expanding its reach while remaining rooted in innovation, inclusivity, and community connection.

The Golf Experience Associate is responsible for guiding guests through their Five Iron Golf experience, acting as their host to ensure satisfaction and engagement. You'll focus on making sure they enjoy all the fun that golf and Five Iron have to offer!

Responsibilities include but not limited to the following:

• Provide a fun golf experience from check-in to check-out, gamifying the experience for added fun
• Take pride and ownership of each Guest’s enjoyment and fun at Five Iron Golf, ensuring guest satisfaction and engagement at all times. Promptly address any concerns.
• Serve as the in-house expert on our golf simulator technology and use your expertise to ensure guests have the best possible experience, highlighting everything Five Iron Golf has to offer
• Acquire and maintain comprehensive knowledge of all products and services, including technology, lessons, leagues, memberships, as well as spirits, beer, wine, and food and beverage offerings. Use this expertise to confidently sell and cross-sell across various offerings.
• Maintain a clean and presentable facility
• Follow all health and safety regulations regarding food handling, alcohol service, and cleanliness
• Verify guests' legal drinking age
• Assist with closing duties as needed

Required Qualifications:

• Golf, Sales and/or hospitality experience encouraged but NOT required
• Strong customer service skills
• Upbeat energy and enthusiasm
• Positive attitude
• Ability to work in a fast paced environment and work with a team
• Ability to stand, walk and bend for long periods of time
• Proficient verbal communication skills.
• Ability to lift up to 50 lbs
• Must obtain proper licensing/certifications for food/beverage handling

Benefits (*applies only to full-time employees):

• Health, Dental, and Vision insurance*
• Long and Short Term Disability*
• Accident and Critical Illness Insurance*
• 401K *
• Meals while working are included for free

Pay: $10 / Hour + tips and commission ($20 - $24 / hour estimate)

Job Type: Part-time, non-exempt

Hours: Vary by week; Weekday afternoons/nights, and weekends

Five Iron Golf is committed to celebrating diversity and creating an inclusive environment for employees of all backgrounds. Five Iron Golf provides Equal Employment Opportunity to everyone and complies with all applicable Federal, State and Local laws governing nondiscrimination in all locations. Five Iron Golf will consider all requests for reasonable accommodations as required.