Guest Experience Associate - Front Desk (PTO & 401k)

HomeTowne Studios & Suites by Red Roof; Springfield (OR); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Competitive Pay

Employer Paid Life Insurance

PTO

401K with Employer Match

Career Growth Opportunities

Job summary

HomeTowne Studios & Suites by Red Roof in Oregon is seeking a Front Desk Agent to join our team, with starting wage between $16.50-$17.00 per hour. You will welcome guests, check in/out, handle reservations, and provide guest services.

Location 3537 - EUGENE-SPRINGFIELD. The role requires a high school diploma or equivalent, at least one year in customer service, basic cash handling and office skills, and basic English communication.

Qualifications

• High school diploma preferred or equivalent experience.
• 1 year in previous customer service position.
• Must have basic office skills (math, cash handling, computer skills, etc.)
• Basic English communication (verbal and written) skills required.

Responsibilities

• Welcome guests with friendly greeting and smile while performing all guest related services.
• Handle reservations request; check guests in/out; handle guest accounting and cashier functions.
• Make, change and monitor reservations; reviews and reports rate availability using front desk computer system; update and monitor room status; promote future sales
• Maintain confidentiality of guest information and pertinent hotel data.
• Communicate with the General Manager and other Front Desk Representatives, as needed, about problems, requests and/or concerns regarding guests and rooms.
• Work with housekeeping to communicate checkouts, stay-overs, sleepers, skip, rooms cleaned and rooms in need of maintenance.
• Performs all other duties as assigned.

Skills

Customer service

Cash handling

Communication

Office skills

Education

High school diploma

Job description

HomeTowne Studios & Suites by Red Roof in Oregon is seeking a Front Desk Agent to join our team, with starting wage between $16.50-$17.00 per hour. You will welcome guests, check in/out, handle reservations, and provide guest services.

Location 3537 - EUGENE-SPRINGFIELD. The role requires a high school diploma or equivalent, at least one year in customer service, basic cash handling and office skills, and basic English communication.