Guest Experience Associate — Front Desk (3 Days/Week)

Serenity Mental Health Centers; Texas; On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Health benefits (medical, dental, and

Job summary

Serenity Mental Health Centers is seeking a Front Desk Receptionist to be the welcoming face for visitors, handling check-ins, calls, and front-desk operations with warmth and professionalism.

You’ll manage visitor information, assist with forms, and build rapport while maintaining a calm, organized front area. The role requires basic digital tools experience and a minimum of 1 year in service roles.

Qualifications

• Calm energy, attention to detail, and a strong team spirit.
• Ability to multitask and stay organized in a busy environment.
• Comfortable using digital tools like email, scheduling systems, and databases.
• A strong sense of privacy and confidentiality (or willingness to learn).
• 1+ year of experience in fast-paced, service-oriented roles.
• High School Diploma or GED.

Responsibilities

• Greet visitors and guests with warmth and professionalism
• Update and verify visitor information with every interaction
• Assist with forms and answer general questions
• Build rapport with visitors — remembering their names, stories, and preferences
• Maintain a clean, calm, and welcoming front area
• Use scheduling software and office tech efficiently
• Help out wherever needed — we’re a collaborative team

Skills

Calm energy

Attention to detail

Team spirit

Multitasking

Organization

Privacy & confidentiality

Customer service

Education

High School Diploma or GED

Tools

Scheduling software

Email client

Database systems

Job description

Serenity Mental Health Centers is seeking a Front Desk Receptionist to be the welcoming face for visitors, handling check-ins, calls, and front-desk operations with warmth and professionalism.

You’ll manage visitor information, assist with forms, and build rapport while maintaining a calm, organized front area. The role requires basic digital tools experience and a minimum of 1 year in service roles.