Front Desk Guest Experience Coordinator

Mcr-Hotels; Plano (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Weekly Pay

Paid Time Off

Retirement Plan

Health Insurance

Job summary

MCR in Plano, TX is seeking a Front Desk Agent to ensure guests have a warm arrival and departure experience. Based at Residence Inn Dallas Plano/Richardson, you will handle check-in/out, answer questions, and coordinate with housekeeping to meet guest needs.

The role emphasizes friendliness, accuracy, and a can-do attitude, with expectations to follow hotel guidelines, manage busy periods, and communicate clearly with guests and teammates.

Qualifications

• Experience in hospitality or guest service preferred.
• Positive attitude and willingness to learn.
• Ability to follow guidelines and work under pressure.

Responsibilities

• Greet guests upon arrival and assist with check-in.
• Ensure timely check-in/out and verify room readiness.
• Maintain up-to-date knowledge of room rates and promotions.
• Handle guest mail and distribute messages per shift checklist.
• Provide friendly service and respond to requests promptly.

Job description

MCR in Plano, TX is seeking a Front Desk Agent to ensure guests have a warm arrival and departure experience. Based at Residence Inn Dallas Plano/Richardson, you will handle check-in/out, answer questions, and coordinate with housekeeping to meet guest needs.

The role emphasizes friendliness, accuracy, and a can-do attitude, with expectations to follow hotel guidelines, manage busy periods, and communicate clearly with guests and teammates.