Guest Experience Associate – Front Desk

Dimension Hospitality; Round Rock (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Supportive team environment

Growth opportunities

Make a daily impact

Job summary

Dimension Hospitality in Round Rock, TX is seeking a friendly Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs.

You'll support smooth front desk operations, handle questions, process payments, and coordinate with housekeeping to deliver a memorable guest experience. This role welcomes problem solving, dependable multitasking, and a professional presence for a positive daily impact.

Qualifications

• Strong customer service and communication skills
• Friendly, positive, and professional presence
• Comfortable using computers and hotel systems
• Dependable, organized, and able to multitask
• Prior hotel or customer service experience is helpful but not required
• Flexible to work any shifts including holidays and weekends

Responsibilities

• Greet guests and provide friendly, helpful service
• Assist with check-ins, check-outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and elevate concerns when needed
• Provide local information and general hotel assistance

Skills

Customer service

Communication

Professional presence

Multitasking

Problem solving

Job description

Dimension Hospitality in Round Rock, TX is seeking a friendly Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs.

You'll support smooth front desk operations, handle questions, process payments, and coordinate with housekeeping to deliver a memorable guest experience. This role welcomes problem solving, dependable multitasking, and a professional presence for a positive daily impact.