Guest Experience Associate (Front Desk)

Midtown Athletic Club; Florida; On-site; USD 16,531 - 24,796; Full time

Job summary

Midtown Athletic Club is seeking a Hospitality Associate to be the first point of contact for members and guests, delivering warm greetings and resolving questions quickly. You will influence the overall club experience by ensuring smooth check-ins, service recovery, and accurate information about services and facilities.

The role emphasizes strong customer service, clear communication, and an ability to work in a fast-paced, member-centric environment with flexible scheduling to accommodate

Qualifications

• Demonstrate strong customer service skills.
• Excellent communication abilities.
• Ability to greet and assist members and guests warmly.

Responsibilities

• Greet everyone who enters the club with a warm welcome.
• Assist members with program registration, payment processing, and scheduling services.
• Handle check-ins, answer queries, and resolve issues promptly.
• Identify friction points and help find solutions.
• Participate in service recovery and maintain front desk cleanliness.
• Coordinate with housekeeping and maintenance when issues arise.
• Answer questions about club services and facilities.
• Process transactions for paid services or goods.
• Complete tasks or projects as assigned.

Skills

Customer service

Communication

Greet guests

Problem solving

Team collaboration

Money handling

Polished demeanor

Job description

Midtown Athletic Club is seeking a Hospitality Associate to be the first point of contact for members and guests, delivering warm greetings and resolving questions quickly. You will influence the overall club experience by ensuring smooth check-ins, service recovery, and accurate information about services and facilities.

The role emphasizes strong customer service, clear communication, and an ability to work in a fast-paced, member-centric environment with flexible scheduling to accommodate