Guest Experience Associate – Front Desk

Sage Restaurant Group; Boston (MA); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Discounts at Sage hotels

Health coverage

Prime location

Complimentary meals

Commuter transit benefits

Job summary

Hotel Commonwealth, located in Fenway, Boston, seeks a friendly Front Desk Associate to warmly greet guests, manage reservations, and provide accurate information essential to a comfortable stay.

You will respond to in-person and phone inquiries, assist with check-in/check-out using both manual and computerized systems, and maintain guest records with precision.

Join a team that values hospitality, offers comprehensive benefits, discounted hotel stays, and a prime Boston location near Fenway Park.

Qualifications

• High School diploma or equivalent.
• None required.
• Must have high school graduate level mathematical aptitude and knowledge of cash handling.
• Must be fluent in oral and written English.
• Must be able to communicate professionally in person and over the phone.
• Must be highly organized and able to pay attention to minute details while performing multiple tasks.

Responsibilities

• Greet guests and complete front desk check-in procedures.
• Handle check-out and close guest accounts.
• Process cash and payments with accuracy.
• Communicate hotel rates and information to guests.
• Answer inquiries and accept reservations in person and by phone.
• Maintain guest relations with timely, knowledgeable responses.
• Operate PBX and manage wake-up calls.

Skills

Cash handling

Customer service

English fluency

Organizational skills

multitasking

Cash register systems

Education

High School diploma

Tools

Cash register systems

Job description

Hotel Commonwealth, located in Fenway, Boston, seeks a friendly Front Desk Associate to warmly greet guests, manage reservations, and provide accurate information essential to a comfortable stay.

You will respond to in-person and phone inquiries, assist with check-in/check-out using both manual and computerized systems, and maintain guest records with precision.

Join a team that values hospitality, offers comprehensive benefits, discounted hotel stays, and a prime Boston location near Fenway Park.