Guest Experience Associate - Flexible Schedule

Nothing Bundt Cakes - Stone Oak; Spring Branch (TX); On-site; USD 13,000 - 18,000; Full time

Benefits offered by this job

Company parties

Employee discounts

Flexible schedule

Job summary

Nothing Bundt Cakes - Stone Oak is seeking a friendly Guest Service Representative to greet guests and provide a warm, welcoming experience. You will explain cake options, sizes and flavors, and assist with promotions while processing orders at the POS.

This role requires strong interpersonal skills and a customer-first mindset. No formal education is required; starting pay is $11.00 per hour. Typical shifts include mornings and afternoons, Monday through Saturday, with holidays observed.

Qualifications

• Must be 16 years of age or older.
• Previous guest service experience at bakery, restaurant or retail store is a plus.

Responsibilities

• Greet walk-in and phone guests with warmth and enthusiasm, determine interests and needs.
• Educate guests on Nothing Bundt Cakes cake options, sizes, flavors, pricing and promotions.
• Suggest additional merchandise (balloons, candles, cards) to complete celebrations.
• Process guest orders accurately using the point-of-sale system and invite guests to join NbC Email Club.
• Maintain a clean, organized bakery display and assist with cleaning duties as needed.
• Replenish retail merchandise and cake display cases to ensure strong visuals.
• Assist the Crafter with decorations and packaging supplies as needed.
• Follow health and safety guidelines, dress code and NbC policies.
• Maintain reliable attendance and punctuality.

Skills

Interpersonal skills

Customer service

Multitasking

Attention to detail

Communication

Education

No formal education required

Tools

Point-of-sale system

Job description

Nothing Bundt Cakes - Stone Oak is seeking a friendly Guest Service Representative to greet guests and provide a warm, welcoming experience. You will explain cake options, sizes and flavors, and assist with promotions while processing orders at the POS.

This role requires strong interpersonal skills and a customer-first mindset. No formal education is required; starting pay is $11.00 per hour. Typical shifts include mornings and afternoons, Monday through Saturday, with holidays observed.