Guest Services Representative - AM/PM Shift

Hyatt House and Mindaro by JDV Hotels; Portland (OR); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Health, vision and dental insurance

401(k)

Vacation and Sick Pay

Paid Holidays

Employee Referral Program

Opportunities for Advancement

Hotel Discounts

Job summary

Hyatt House & Mindaro By JDV is seeking a Guest Services Representative to represent the hotel during the guest’s stay. You will perform front desk duties including reservations, guest services, and telephone calls to ensure a smooth, welcoming experience.

The role is an AM shift (7:00am–3:30pm) requiring excellent communication, cash handling, and problem-solving skills to uphold our service standards. Join our hospitality team to contribute to guest satisfaction and repeat visits.

Qualifications

• High School diploma or GED preferred OR 6 months of related experience/training.
• One year of hospitality experience preferred.
• Experience handling cash and credit card procedures.
• Basic Math skills.
• Attention to detail.
• Ability and flexibility to work various shifts including evenings, weekends, and holidays.

Responsibilities

• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel and upsells hotel rooms according to hotel standard procedures.
• Follows all guidelines in regard to guest service, including, but not limited to check-in, reservations, check out, special requests and pre-registration
• Respond promptly to any guests’ inquiries or complaints in a friendly manner and offer alternate solutions if guest demand cannot be met
• Demonstrate commitment to servicing the guest by being hospitable and accommodating
• Document any guest accidents by completing the accident report form

Skills

Customer service

Cash handling

Attention to detail

Multi-tasking

Flexibility

Education

High School diploma or GED

Job description

Hyatt House (&Mindaro By JDV)is looking for an attentive, engaging, and service-oriented Guest Services Representative to join our team!

As Guest Service Representative you will represent the hotel to the guest throughout all stages of the guest's stay. This position is responsible for performing the activities of the front desk including reservations, guest services, and telephone calls.

This is an AM position 700am - 330pm

Benefits

• Health, vision and dental insurance
• 401(k)
• Vacation and Sick Pay
• Paid Holidays
• Employee Referral Program
• Opportunities for Advancement
• Hotel Discounts for you, your friends and family
• Access to our Talent team to help you reach your career growth goals

Responsibilities

• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel and upsells hotel rooms according to hotel standard procedures.
• Follows all guidelines in regardto guest service, including, bt not limited to check-in, reservations, check out, special requests and pre-registration
• Respond promptly to any guests’ inquiries or complaints in a friendly mannerand offer alternate solutions if guestdemand cannot be met
• Demonstrate commitment to servicing the guest by being hospitable and accommodating
• Document any guest accidents by completing the accident report form

Qualifications

• High School diploma or GED preferred OR 6 months of related experience/training
• One year of hospitality experience preferred
• Experience handling cash and credit card procedures
• Basic Math skills
• Attention to detail
• Ability and flexibility to work various shifts including evenings, weekends, and holidays

EEO Statement

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.