Guest Experience Associate

sportadvisory; Indianapolis (IN); Presencial; USD 19 000 - 25 000; Tempo integral

Resumo da oferta

Sports Facilities Management, LLC is seeking a Guest Services Team Member for Elevance Health Rink at Morris Bicentennial Plaza in Indianapolis, IN. You will greet guests, provide information, process payments for leagues and clinics, and manage event scores daily.

Excellent communication and guest-service skills are essential as you support a fast-paced facility, handle waivers, and resolve concerns while maintaining confidentiality and safety guidelines.

Qualificações

• Excellent communication skills, both verbal and written.
• Ability to multi-task in a high-volume, fast-paced environment.
• Must be flexible with schedule including nights, weekends, holidays.

Responsabilidades

• Greet guests and provide information and wayfinding as needed.
• Register guests and process payments for leagues, camps, clinics, drop-in, etc.
• Be knowledgeable about facility programs, formats and pricing.
• Operate multi-line phones and record waivers and event information.
• Record event scores and print game sheets daily.
• Maintain confidentiality of guest and team member information.
• Resolve guest concerns and direct to the appropriate manager.
• Enforce venue policies and procedures.
• Complete special projects and daily assignments.

Conhecimentos

Communication skills

Guest service

Multi-tasking

Teamwork

Attention to detail

Descrição da oferta de emprego

Sports Facilities Management, LLC is seeking a Guest Services Team Member for Elevance Health Rink at Morris Bicentennial Plaza in Indianapolis, IN. You will greet guests, provide information, process payments for leagues and clinics, and manage event scores daily.

Excellent communication and guest-service skills are essential as you support a fast-paced facility, handle waivers, and resolve concerns while maintaining confidentiality and safety guidelines.