Guest Experience Assistant: Wine & Dining

City Winery; Philadelphia (Philadelphia County); On-site; USD 17,000 - 22,000; Full time

Job summary

City Winery in Philadelphia is seeking a Service Assistant to join our team and help deliver a high-quality guest experience. You will clear, sanitize, and reset tables, assist servers and bartenders, and keep service areas stocked and ready for service.

Responsibilities include preparing dining rooms, replenishing utensils, water, and service stations, and ensuring a polished presentation. You will work flexible shifts including days, nights, weekends, and holidays in a dynamic venue.

Qualifications

• Strong work ethic, team player, and exceptional guest service skills.
• 1+ year experience as a Busser or Runner in a fast-paced, high-volume service environment preferred and/or equivalent relevant experience.
• Ability to deliver high-quality guest experiences and meet guest expectations.
• Ability to navigate venue conditions, including tight spaces, and a loud environment.
• Polished presentation and ability to take direction from others.
• Effective communication and interpersonal skills to build positive relationships.
• Ability to work independently and in a team, with flexible scheduling.

Responsibilities

• Provide guest hospitality; clear, clean, and replenish tables and service areas; remove courses and deliver to kitchen.
• Aid waitstaff and bartenders as needed to perform guest-related duties.
• Ensure polished and clean presentation of all areas.
• Prepare dining rooms for patrons by cleaning, setting napkins, plates, water bottles, and utensils; perform opening/closing duties within time limits.
• Support servers by setting up and replenishing service stations and trash containers.
• Maintain service areas, clean up spills as needed.
• Fulfill guest dining requests and communicate needs to servers or management.
• Greet guests upon seating and fill water glasses.
• Adhere to sanitation and safety policies and company guidelines.
• Perform other duties as assigned.

Skills

Guest service

Team player

Strong work ethic

Stamina for shifts

Flexible schedule

Job description

City Winery in Philadelphia is seeking a Service Assistant to join our team and help deliver a high-quality guest experience. You will clear, sanitize, and reset tables, assist servers and bartenders, and keep service areas stocked and ready for service.

Responsibilities include preparing dining rooms, replenishing utensils, water, and service stations, and ensuring a polished presentation. You will work flexible shifts including days, nights, weekends, and holidays in a dynamic venue.