Guest Experience & Service Assistant

City-Winer; Nashville (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

City Winery Nashville is seeking a Service Assistant to maintain a clean, welcoming dining area and support servers and bartenders during service. You’ll clear and reset tables, stock service areas, and ensure guests have a polished experience.

Join a unique venue that blends winery, concerts, dining, and classes in the heart of Nashville. Flexibility for days, nights, weekends, and holidays is expected, with opportunities to grow within City Winery.

Qualifications

• Strong work ethic, team player, and exceptional guest service skills.
• 1+ year experience as a Busser or Runner in a fast-paced service environment preferred.
• Ability to consistently deliver high-quality guest experiences.
• Ability to navigate venue conditions (tight spaces, dark room, loud environment).
• Polished presentation and ability to take direction.

Responsibilities

• Provide guest hospitality; clear, clean, and replenish tables, settings, and all service areas; remove courses as completed and deliver to kitchen; replenish utensils; refill water glasses; remain alert to guest needs.
• Aid waitstaff and bartenders as needed to perform guest related duties.
• Ensure polished and clean presentation of all areas.
• Prepare dining rooms for patrons by cleaning, setting napkins, service plates, water bottles, and utensils; perform opening/closing duties within schedule.
• Support servers by setting up and replenishing service stations, trash containers liners, and bus stations.
• Maintain service areas, clean up spills as needed.
• Fulfill guest dining requests and communicate needs to servers.

Skills

Strong work ethic

Team player

Guest service

Job description

City Winery Nashville is seeking a Service Assistant to maintain a clean, welcoming dining area and support servers and bartenders during service. You’ll clear and reset tables, stock service areas, and ensure guests have a polished experience.

Join a unique venue that blends winery, concerts, dining, and classes in the heart of Nashville. Flexibility for days, nights, weekends, and holidays is expected, with opportunities to grow within City Winery.