Service Assistant

City Winery; Philadelphia (Philadelphia County); On-site; USD 17,000 - 22,000; Full time

Job summary

City Winery in Philadelphia is seeking a Service Assistant to join our team and help deliver a high-quality guest experience. You will clear, sanitize, and reset tables, assist servers and bartenders, and keep service areas stocked and ready for service.

Responsibilities include preparing dining rooms, replenishing utensils, water, and service stations, and ensuring a polished presentation. You will work flexible shifts including days, nights, weekends, and holidays in a dynamic venue.

Qualifications

• Strong work ethic, team player, and exceptional guest service skills.
• 1+ year experience as a Busser or Runner in a fast-paced, high-volume service environment preferred and/or equivalent relevant experience.
• Ability to deliver high-quality guest experiences and meet guest expectations.
• Ability to navigate venue conditions, including tight spaces, and a loud environment.
• Polished presentation and ability to take direction from others.
• Effective communication and interpersonal skills to build positive relationships.
• Ability to work independently and in a team, with flexible scheduling.

Responsibilities

• Provide guest hospitality; clear, clean, and replenish tables and service areas; remove courses and deliver to kitchen.
• Aid waitstaff and bartenders as needed to perform guest-related duties.
• Ensure polished and clean presentation of all areas.
• Prepare dining rooms for patrons by cleaning, setting napkins, plates, water bottles, and utensils; perform opening/closing duties within time limits.
• Support servers by setting up and replenishing service stations and trash containers.
• Maintain service areas, clean up spills as needed.
• Fulfill guest dining requests and communicate needs to servers or management.
• Greet guests upon seating and fill water glasses.
• Adhere to sanitation and safety policies and company guidelines.
• Perform other duties as assigned.

Skills

Guest service

Team player

Strong work ethic

Stamina for shifts

Flexible schedule

Job description

A rare opportunity to join theCity Winery team as we reimagine the future of live music and hospitality. City Winery to deliver thehighest end combined culinary and cultural experience to our customers who arepassionate in sharing wine, music, and culinary arts. We are a unique facility,combining a fully functioning winery with intimate concerts, food & wineclasses, private events in a variety of configurations, and fine dining. Wehave created a compelling mix for our sophisticated clientele of foodies, andactive cultural patrons—bringing the wine country experience to the middle of alarge city.

Position Summary

ServiceAssistants are responsible for providing a clean and pleasant dining experienceby clearing, sanitizing, and resetting tables, as well as ensuring all areasare well-stocked and tidy. The Service Assistant directly supports serversand/or bartenders during service, performing any tasks necessary to ensure ahigh-quality guest experience.

Overview of Responsibilities

• Provide guest hospitality; clear, clean, and replenish tables,settings, and all service areas; remove courses as completed and deliver tokitchen; replenish utensils; refill water glasses; remain alert to guest needsat all needs
• Aid waitstaff and bartenders as needed to perform guest relatedduties
• Ensure polished and clean presentation of allareas
• Prepare dining rooms for patrons by cleaning, setting napkins,service plates, water bottles, and utensils. Perform opening and closing dutiesincluding set-up, maintenance, and breakdown of the area within the allottedtimeframe not to exceed 20% or maximum of 2 hours of the scheduled shift time
• Support servers by setting up and replenishing service stations,trash containers liners, and bus stations
• Maintain service areas, clean up spills as needed
• Fulfill guest dining requests as needed and facilitatecommunication of guest requests to servers
• Make every effort to meet guest’s needs by either obtainingrequested items for guest or communicating needs to server or management team
• Greet guests upon seating and fill water glasses
• Adhere to sanitation and safety policies
• Follow all company policies, procedures, and guidelines includingbeing ready to work at scheduled shift time, in uniform, with neat andpresentable appearance
• Perform all other reasonably assigned duties

Minimum Qualifications

• Strong work ethic, team player, and exceptional guest serviceskills
• 1+ year experience as a Busser or Runner in a fast-paced,high-volume service environment preferred and/or equivalent relevant experience
• Ability to consistently deliver high-quality guest experiences,exceed guest expectations, and strive to create a memorable experience at everyCity Winery visit
• Ability to navigate venue conditions, including tight spaces, darkroom and loud environment
• Polished presentation
• Ability to take direction from others
• Effective communication and interpersonal skills with a proven abilityto build positive relationships with people in the scope of employment
• Aptitude to resolve problems
• Ability to work both independently and in a team environment
• Ability to work a flexible schedule including days, nights,weekends, and holidays
• Ability to perform physical requirements of the role includingstanding/walking for entirety of shift, bending, pulling, pushing, usingstairs, lifting and carrying up to 50 lbs.

About Us

Wine, food, andlive entertainment collide at City Winery to create a dynamic and incrediblyunique workplace. Since 2008, City Winery has been turning heads across thenation with amazing live performances, delectable cuisine, and award winning,locally produced wines. But there's more to us than that we're a haven for community and creativity, aplace where the philosophy of hospitality is more than just a buzzword, but away of life. City Winery, founded by music industry veteran & visionaryMichael Dorf, has established itself as a one-of-a-kind brand providingunforgettable experiences for guests. From world class music venues tosustainably produced wines with ratings of 90+ points, City Winery offers arange of topnotch events & experiences.

We are an equalopportunity employer and value diversity at City Winery. We do not discriminateon the basis of race, religion, color, national origin, gender, sexualorientation, age, marital status, veteran status, or disability status.Additionally, City Winery participates in the E-Verify Program in certainlocations, as required by law.

We use eVerify to confirm U.S. Employment eligibility.

Compensation: To be discussed