Front of House Host - Wine, Music & Dining

City Winery Philadelphia; Philadelphia (Philadelphia County); Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

City Winery Philadelphia is seeking an enthusiastic Restaurant Host to welcome guests, manage seating, and support dining operations with a focus on hospitality excellence. You will be the first and last touchpoint for guests, ensuring a memorable experience through attentive service and accurate information about our menu, events, and policies.

The role emphasizes strong English communication, a polished appearance, and the ability to adapt to a fast-paced environment while collaborating with

Formación

• 1+ years’ experience as a Host in a fast-paced, high-volume service environment
• Strong work ethic, team player, and exceptional guest service skills
• Ability to consistently deliver high-quality guest experiences and exceed expectations
• Effective communication and interpersonal skills with a proven ability to build relationships
• Fluency in English reading/writing and basic business math; able to operate a POS

Responsabilidades

• Greet, converse with, and thank guests as they arrive and depart
• Escort guests to seats and set up dining experience per floor plan
• Accommodate guest requests and seek management approval when needed
• Manage call-ins, walk-ins, and inquiries; direct or relay messages as appropriate
• Maintain tidy, presentable dining areas and set up/rearrange for service
• Handle reservations, wait times, and communicate updates to guests
• Maintain knowledge of City Winery brand, history, culture, and programming
• Follow policies, dress code, and shift requirements; perform opening/closing tasks
• Rotate seating to balance workloads among waitstaff

Conocimientos

Guest service

Communication

Team player

Polished presentation

Fluent English

Flexible schedule

Herramientas

POS system

Descripción del empleo

City Winery Philadelphia is seeking an enthusiastic Restaurant Host to welcome guests, manage seating, and support dining operations with a focus on hospitality excellence. You will be the first and last touchpoint for guests, ensuring a memorable experience through attentive service and accurate information about our menu, events, and policies.

The role emphasizes strong English communication, a polished appearance, and the ability to adapt to a fast-paced environment while collaborating with