Service Assistant

City Winery Atlanta; Atlanta (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

City Winery Atlanta is seeking Service Assistants to provide a clean, pleasant dining experience, supporting servers and bartenders, and ensuring service areas are well-stocked and tidy.

Responsibilities include clearing and resetting tables, delivering courses to kitchen, replenishing utensils, greeting guests, and adhering to sanitation policies. Open/close duties are performed within the shift time to maintain high standards.

Qualifications

• Strong work ethic and exceptional guest service skills.
• Ability to work as part of a team in a fast-paced environment.
• Willingness to work a flexible schedule including days, nights, weekends, and holidays.

Responsibilities

• Clear, clean, and replenish tables and service areas; reset settings and utensils.
• Assist servers and bartenders during service to ensure guest satisfaction.
• Prepare dining rooms for patrons by cleaning and setting tables, napkins, plates, and utensils.
• Open and close duties within allotted shift time and maintenance of work areas.

Skills

Guest service

Team player

Flexible schedule

Physical stamina

Communication

Venue environment

Job description

A rare opportunity to join theCity Winery team as we reimagine the future of live music and hospitality. City Winery to deliver thehighest end combined culinary and cultural experience to our customers who arepassionate in sharing wine, music, and culinary arts. We are a unique facility,combining a fully functioning winery with intimate concerts, food & wineclasses, private events in a variety of configurations, and fine dining. Wehave created a compelling mix for our sophisticated clientele of foodies, andactive cultural patrons—bringing the wine country experience to the middle of alarge city.

Position Summary

ServiceAssistants are responsible for providing a clean and pleasant dining experienceby clearing, sanitizing, and resetting tables, as well as ensuring all areasare well-stocked and tidy. The Service Assistant directly supports serversand/or bartenders during service, performing any tasks necessary to ensure ahigh-quality guest experience.

Overview of Responsibilities

• Provide guest hospitality; clear, clean, and replenish tables,settings, and all service areas; remove courses as completed and deliver tokitchen; replenish utensils; refill water glasses; remain alert to guest needsat all needs
• Aid waitstaff and bartenders as needed to perform guest relatedduties
• Ensure polished and clean presentation of allareas
• Prepare dining rooms for patrons by cleaning, setting napkins,service plates, water bottles, and utensils. Perform opening and closing dutiesincluding set-up, maintenance, and breakdown of the area within the allottedtimeframe not to exceed 20% or maximum of 2 hours of the scheduled shift time
• Support servers by setting up and replenishing service stations,trash containers liners, and bus stations
• Maintain service areas, clean up spills as needed
• Fulfill guest dining requests as needed and facilitatecommunication of guest requests to servers
• Make every effort to meet guest’s needs by either obtainingrequested items for guest or communicating needs to server or management team
• Greet guests upon seating and fill water glasses
• Adhere to sanitation and safety policies
• Follow all company policies, procedures, and guidelines includingbeing ready to work at scheduled shift time, in uniform, with neat andpresentable appearance
• Perform all other reasonably assigned duties

Minimum Qualifications

• Strong work ethic, team player, and exceptional guest serviceskills
• 1+ year experience as a Busser or Runner in a fast-paced,high-volume service environment preferred and/or equivalent relevant experience
• Ability to consistently deliver high-quality guest experiences,exceed guest expectations, and strive to create a memorable experience at everyCity Winery visit
• Ability to navigate venue conditions, including tight spaces, darkroom and loud environment
• Ability to take direction from others
• Effective communication and interpersonal skills with a proven abilityto build positive relationships with people in the scope of employment
• Aptitude to resolve problems
• Ability to work both independently and in a team environment
• Ability to work a flexible schedule including days, nights,weekends, and holidays
• Ability to perform physical requirements of the role includingstanding/walking for entirety of shift, bending, pulling, pushing, usingstairs, lifting and carrying up to 50 lbs.

About Us

Wine, food, andlive entertainment collide at City Winery to create a dynamic and incrediblyunique workplace. Since 2008, City Winery has been turning heads across thenation with amazing live performances, delectable cuisine, and award winning,locally produced wines. But there's more to us than that we're a haven for community and creativity, aplace where the philosophy of hospitality is more than just a buzzword, but away of life. City Winery, founded by music industry veteran & visionaryMichael Dorf, has established itself as a one-of-a-kind brand providingunforgettable experiences for guests. From world class music venues tosustainably produced wines with ratings of 90+ points, City Winery offers arange of topnotch events & experiences.

We are an equalopportunity employer and value diversity at City Winery. We do not discriminateon the basis of race, religion, color, national origin, gender, sexualorientation, age, marital status, veteran status, or disability status.Additionally, City Winery participates in the E-Verify Program in certainlocations, as required by law.

We use eVerify to confirm U.S. Employment eligibility.