Guest Experience Assistant — Dining & Service

College Station Hospitality Group LTD; Dean (PA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive Salary

Daily Pay

Hotel Discount Program

Uniforms Provided

Health Insurance

Paid PTO

401k with employer match

Tuition Reimbursement

Job summary

Valor is seeking a food & beverage service team member to ensure guests enjoy a prompt and courteous dining experience. You will assist with table settings, describe menu items, and provide knowledgeable information to guests.

The role requires a high school diploma or equivalent and 3–6 months in a food/beverage environment. You will work on site, maintain cleanliness, and participate in ongoing team meetings and training to uphold our hospitality standards.

Qualifications

• High school education or equivalent experience.
• Three - Six months experience in a food/beverage services environment or establishment.
• Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.

Responsibilities

• Ensure tables are cleaned and set in a timely manner to effectively serve our guests, maintaining table settings by removing finished courses, clearing and organizing dirty dishes, glasses and silverware and maintaining a clean and sanitary bussing station.
• Complete all restocking and cleaning duties as instructed.
• Memorize menu items, recipes and daily specials in order to answer questions and make recommendation to customers.
• Maintain cleanliness standards in restaurant, wait- station, and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements.
• Attend all pre-meal and departmental meetings in person to enhance communications and gain knowledge of products, service and facility.
• Respond to customer inquiries and comments in person and on phone by providing timely and knowledgeable information to provide quality customer service.
• Present a clean and professional appearance at all times.
• Maintain a friendly, cheerful and courteous demeanor always.
• Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Perform other duties as assigned, requested or deemed necessary by management.

Skills

Customer service

Communication

Teamwork

Attention to detail

Education

High school diploma or equivalent

Tools

POS system

Job description

Valor is seeking a food & beverage service team member to ensure guests enjoy a prompt and courteous dining experience. You will assist with table settings, describe menu items, and provide knowledgeable information to guests.

The role requires a high school diploma or equivalent and 3–6 months in a food/beverage environment. You will work on site, maintain cleanliness, and participate in ongoing team meetings and training to uphold our hospitality standards.