Guest Experience Service Assistant

Menus-and-Venues; Castle Valley (PA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

URBN family support

Garden-to-table restaurant experience

Cross-training opportunities

Discounts across URBN brands

Job summary

Menus-and-Venues is seeking a dedicated Service Assistant to support our guests in Castle Valley, PA. This entry-level role focuses on delivering accurate food and beverage service, maintaining a tidy dining room, and collaborating with the team to ensure a smooth guest experience.

We value a polished appearance, calm under pressure, clear communication, and a willingness to learn in a fast-paced hospitality setting.

Qualifications

• Polished, professional appearance and positive, team-oriented attitude.
• Ability to multitask and stay calm under pressure.
• Strong communication and interpersonal skills.

Responsibilities

• Deliver food and beverages accurately, with an understanding of menu details.
• Assist with guest needs and relay questions or concerns to the appropriate team member.
• Clear and reset tables within 3 minutes of guest departure.
• Assist with packaging takeout orders.
• Maintain awareness of the dining room and proactively assist where needed.
• Keep kitchen expo areas, service stations, and dining room clean and organized.
• Polish and restock silverware, glassware, and plateware throughout the shift.
• Monitor and remove trash and recycling regularly.
• Ensure safe and clear walkways for guests and staff at all times.
• Memorize table and seat numbers to aid in efficient service.
• Learn menu details, ingredients, and allergen protocols.
• Communicate guest concerns clearly to team leads.
• Assist FOH staff during high-volume periods.
• Help with opening and closing duties, including setting/resetting the dining room.

Skills

Communication skills

Multitasking

Teamwork

Professional appearance

Flexibility

Job description

Menus-and-Venues is seeking a dedicated Service Assistant to support our guests in Castle Valley, PA. This entry-level role focuses on delivering accurate food and beverage service, maintaining a tidy dining room, and collaborating with the team to ensure a smooth guest experience.

We value a polished appearance, calm under pressure, clear communication, and a willingness to learn in a fast-paced hospitality setting.