Guest Experience & Asset Protection Specialist

Greenthumbindustries; Pasadena (CA); On-site; USD 27,552 - 28,929; Full time

Job summary

Green Thumb Industries and RISE Dispensaries seek an Asset Protection Specialist who blends hospitality with safety. You’ll be the warm, welcoming face of the store while safeguarding guests and team members in a fast-paced cannabis environment.

This role emphasizes guest-first service, proactive safety leadership, and compliant operations. You’ll greet visitors, perform checks, escort guests when needed, and collaborate with store teams to maintain a secure, friendly atmosphere.

Qualifications

• Minimum of 1 year in customer-facing roles.
• Familiarity with POS systems and compliance software.
• Ability to work varied shifts including mornings, days, nights, and weekends.
• Must pass background checks and cannabis employment requirements.
• Must be 21 years or older with valid ID.

Responsibilities

• Greet guests warmly and manage check-in with professionalism.
• Provide concierge-level assistance and direct traffic as needed.
• Monitor store entry, perimeters, and respond to incidents promptly.
• De-escalate conflict with empathy and clear communication.
• Support safety procedures, escort guests, and maintain safe operations.

Skills

Customer service

Hospitality

De-escalation

Communication

Teamwork

Observation

Tools

POS systems

Compliance technology

Job description

Green Thumb Industries and RISE Dispensaries seek an Asset Protection Specialist who blends hospitality with safety. You’ll be the warm, welcoming face of the store while safeguarding guests and team members in a fast-paced cannabis environment.

This role emphasizes guest-first service, proactive safety leadership, and compliant operations. You’ll greet visitors, perform checks, escort guests when needed, and collaborate with store teams to maintain a secure, friendly atmosphere.